Customer Service Engineer

JASON ROBIN

**** ****** ***** ~ Gilroy, California, 95020

408-***-**** (cell) *****.*****@****.***

QUALIFICATIONS

Highly-skilled and motivated Systems Administrator with extensive

experience on Linux and Unix systems and servers. Expert problem-solver,

able to quickly identify issues and develop innovative and efficient

solutions. Continually looks for opportunities to enhance system

performance. Superior customer service and team leadership skills. Proven

ability to quickly learn and apply new technologies and concepts.

Organized, analytical and flexible with superior short and long ranging

planning abilities. Adept at working both independently and in a team

environment. Open to considering travel.

TECHNICAL PROFICIENCIES

Platforms/Operating Systems: Unix, Linux, Windows NT 2003/2003/XP/VISTA,

Apple OS X/iOS, Solaris RHEL (CentOS).

Software/Applications: VMware, EMC, NetApp, Parature, Jira, Bugzilla,

Confluence, Cobbler, BigBrother/Hobbit, Nagios, Ganglia, Microsoft Exchange

and Active Directory.

Hardware: Big-IP load balancers, VoIP (Shoretel and Asterisk), Linux/Unix

servers, cell phones.

Networking/Telecommunications: Dell switches (Force 10) and servers, DNS,

DHCP, TFTP, PXE, TCP/IP, Apache.

PROFESSIONAL EXPERIENCE

TheFind.com, Mountain View, Ca May 2013 - Present

Systems Administrator

. Rebuild monitoring infrastructure, and document new process for updating

monitoring.

. Preform daily system health checks and replace failed hardware and

correct software issues across two coastal datacenters (1500-2000

servers.)

. Image corporate laptops upgrade desktops and laptops for office users.

. Built, documented, and implemented virtualized solution for engineering.

.

BAYNOTE, INC, San Jose, California 2010 - April 2013

Systems Administrator (2011 - Present)

Linux Systems Administrator, Junior (2010 - 2011)

. Directs the migration from managed hosting (Rackspace) to a co-located

data center with no downtime; constructs and manages all functions for

the data center and an onsite server room.

. Strengthens Linux based Kickstart infrastructure using TFTP/PXE boot and

DHCP; configures switches, labels/runs cables and assembles new server

clusters.

. Structures/arranges new EMC and NetApp arrays on Fiber Channel

(FCP)/iSCSI protocols and originates DNS and Open LDAP data center

connectivity infrastructure; supports Big-IP load balancers and

administers engineering updates/requests.

. Installs/builds Dell open-server management utility (OMSA) and writes

scripts for development/production testing; creates a Windows niche in a

LINUX environment including switch changes to build a separate layer.

. Provides support for the installation/maintenance of a company generated

software application; scans the system to assess its status and to

proactively identify/repair potential failure points.

. Reinforces recruiting events by providing suggestions and meeting with

potential candidates; designs targeted marketing templates/demonstrations

for sales, marketing and engineering.

. Establishes and nurtures positive working relationships with staff,

vendors and data center support partners; eliminates user errors by

developing an automated installation profile.

. Implements an infrastructure that allows for accountability and

repeatability in system construction including real-time process

documentation.

PROGRESS FINANCIAL, Mountain View, California 2008 - 2009

Information Technology Specialist

. Operated as the sole IT support person supplying Windows systems

administration, field support and help desk services for 25

offices/stores throughout California; set up remote support utilities and

processes to enforce system security for locations and end users.

. Dismantled, redesigned and upgraded hardware for entire network to

increase efficiency; managed daily network, user and server operations.

JASON ROBIN Page Two

PROFESSIONAL EXPERIENCE

(Continued)

PROGRESS FINANCIAL (Continued)

Information Technology Specialist

. Mitigated collision risk by clarifying and documenting network design;

identified network issues and tuned/maintained Shoretel VoIP application

prior to migrating to Asterisk.

. Supported hardware/software for 60+ workstations while maintaining the

corporate desktop image library; researched vendors and offered

alternatives for multiple projects covering VoIP solutions, network

configurations and equipment recommendations.

SEVEN NETWORKS, Redwood City, California 2006 - 2009

Technical Support Engineer (2007 - 2009)

. Directed product troubleshooting/informational conference calls with

first and second tier customer's; tracked highly detailed trouble tickets

prior to sending to the engineering department.

. Created procedural manuals and run books to assist lower level support

staff and end users with issue resolution.

. Originated, monitored and sustained engineering team code fix execution

process for end to end product testing; performed racking, mounting,

cabling, server room monitoring and equipment updates/replacements for 2

data centers.

Associate Technical Support Engineer (2006 - 2007)

. Designed visuals, documentation and customized applications to align with

customer requirements for use in training top tier help desk staff;

conducted on-site customer training sessions.

. Traveled nationally to provide technical information, demonstrations and

support to sales representatives; assisted the Quality Assurance

department with application testing.

. Functioned as a Team Lead for internal problem resolution/call

escalations and customer issues/complaints.

. Maximized system availability by creating a form for testing and

monitoring devices/processes and produced a testing matrix; partnered

with operations in pushes for new application codes, server upgrades and

maintaining in-house/co-located data centers. .

. Developed, installed and oversaw UNIX applications/patches; utilized

logs, internet forums and an internal knowledge database to debug network

and operating system issues.

USER-FRIENDLY COMPUTING, Santa Cruz, California 2002 - 2003

Information Technology/Network Technician

. Supplied in-house and onsite pc hardware/software delivery, installation,

updating, repair and maintenance; expedited the construction,

installation and organization of servers (including multi-platform and

tower servers), peripheral equipment, routers and switches.

. Provided troubleshooting for networks and applications; trained customers

with knowledge bases ranging from administrators to end users.

EDUCATION

MISSION COLLEGE, Santa Clara, California

Coursework in telecommunications, networking, routing, switching and

general studies

DE ANZA COLLEGE, Cupertino, California

Intro to C++, MySQL, Perl Certification preparation course, CCNA and A+

preparation coursework

MONTEREY PENINSULA COLLEGE, Monterey, California

Introduction to Programming, Intermediate UNIX

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