Customer Service Data

Rimma Kostenyuk

**** ****** ** **, ******, Washington

98059

Home: (425)

9170925 Cell:425-***-****

***********@*****.***

Highly responsible, motivated self-starter with demonstrable

analytical, problem resolution and great leadership skills with a passion

for organizational, personal growth and excellence in customer service.

SUMMARY OF QUALIFICATIONS

V Ensuring comprehensive training and support of clinical site personnel

in the utilization of equipment and applications for gathering

clinical trial data.

V Performed production-level data entry and edited records, entered

information, created and used tables and spreadsheets to document and

record data and information.

V Provided employment counseling to define and develop career goals.

V Planed and organized work. Motivated self-starter, committed and

responsible, effective team player.

V Strong organizational and time management skills, excellent

interpersonal communication skills, quick learner, able to grasp new

ideas, concepts and methods.

V Performed statistical and data analysis, familiar with word

processing, data management, Excel and other statistical software,

telephone answering, filing, electronic library maintenance.

V Bilingual: Russian, Ukrainian

PROFESSIONAL EXPERIENCE

Student Travel International LLC (STI), Bellevue, WA

Office/Program Manager

September, 2009 - January, 2010

. Responsible for companies marketing, sales, administrative services,

computer and information systems.

. Consistently applied analytical, written, verbal and communication skills

in daily office operations.

. Responsible for weekly, monthly and quarterly marketing, financial and

administrative reporting.

. Oversaw all essential departments of organization; including Technical

Support, Billing/Collections, Customer Service and Sales Support.

Spacelabs Healthcare - Clinical Trial Services, Issaquah, WA

Technical Support Coordinator

January, 2006 - September, 2009

. Support and training of internal users of clinical trials-

specific software/hardware applications.

. Setting role-based permissions and otherwise ensuring network security.

. High-level training and support of clinical site personnel via telephone,

email and onsite.

. Ensuring adequate documentation of site training.

. Assisting in developing and customizing the technical sections of

clinical trials, training materials and programs.

. Support of LAN, WAN, data technology and related specialized software

applications.

. Telephone and direct interaction with physician investigators, study

nurses/coordinators, CRA's.

. General assistance to Technical Support Manager in all areas including

the provision and maintenance of production, testing, validation

networks.

Slattery Ground Services, Seattle, WA

PS Agent

July, 2005 - January, 2006

Responsible for assisting customers with travel needs such as

answering inquiries, ticketing,

checking-in passengers, and boarding flights in fast-paced

environment.

. Perform computer and paperwork tasks.

. Perform boarding and gate duties, such as checking flight tickets,

assisting and directing passengers.

. Processing and securing passengers luggage.

. Assisting passengers in immigration and customs departments by

translating as needed. May be assigned to perform duties in varying

capacities, at the direction of managements to ensure complete customer

satisfaction

Law Office of Oleg E. Ordinartsev P.L.L.C., Redmond, WA

Office Assistant

August 2003 - November 2004

. Assisted the team with creation of all types of legal documents,

collected and analyzed data and information.

. Assisted clients in completing citizenship and other immigration

applications and supporting documents; translated legal materials as

needed for Russian and Ukrainian clients and cases; provide interpreter

services for clients in person, email, and phone.

. Responsible for collecting required information about clients, arranged

case applications for attorney's review.

. Miscellaneous case management as required for individual issues.

URS Corp., Seattle, WA

Data Analyst

March 2000 - May

2003

. Assisted in the technical transfer of environmental data from a variety

of contractors to the URS technical data management system (TDMS), Oracle

database, using Excel, Access.

. Transcribed and edited documents utilizing consistent styles and formats,

dealt effectively with other employees.

. Ensured that data entry into the system and resultant reports were

accurate. Sorted, filed, and tabulated various documents and records;

establishes and prepares new files or categories within established

filing systems; entered and retrieved data using electronic files.

. Performed data and process analysis, produced related deliverables (data

definitions, logical data models, process models), and created electronic

report forms using Word, Acrobat and Excel.

. Prepared electronic data files, and performed data verification. Reviewed

and supervised the data entry of other staff into the systems. Tracked

status and location of all reports, presented data through graphs and

charts.

. Diagnosed loaded project data and generated standard data reports.

. Worked within a production team that supports a group of consultants

while maintaining a positive attitude and customer service focus.

Shake Specialists, Inc., Redmond, WA

Office Assistant

September 1999 - February 2000

. Assisted the team with creation of technical documents, collected and

analyzed data, received and maintained office inventory, followed

established procedures.

. Provided technical support to the company archive system.

. Maintained, corrected and updated company's multiple databases.

. Established office procedures, standards, priorities, and deadlines.

. Established and when necessary revised electronic and manual files.

Store "From Russia with love"., Bellevue, WA

Owner

October 1995 - March

1999

. Responsible for companies marketing, sales, administrative services.

. .Prepares daily schedules of work assignments for the store workers.

. Responsible for taking and distributing orders (worked with clients by

phone and personal).

. Assisted the customer with their concerns and demands and recording their

feedback.

. Prepared detailed reports of the daily business.

The Software Lab, Inc., Redmond, WA

Customer Service

April 1994 - April 1995

. Participated in improving software quality, assurance procedures and

reporting standards.

. Performed software quality assurance.

. Responsible for taking and distributing orders (worked with clients by

phone).

. Maintained financial and statistical records, followed established

procedures; reviewed documents for required and essential information,

accuracy and completeness.

. Created test scripts and planned to be used internally for validation of

data and reports.

Technical College, Ukraine

Electronic Engineering Instructor - Assistant to the Director of the

Engineering Department 1984-1992

. Responsible of laboratory work and student testing program.

. Examined and tested students, made effective decisions in both crisis and

routine situations.

. Ability to maintain confidentiality and judgment in handling sensitive

and private information.

. Supported District College research and reporting activities.

. Responded to inquiries from prospective students, outside agencies,

general public and other technical and community college personal

regarding assessment information.

. Evaluated professional-technical and career assessments.

. Provided training and assistance to various academic departments and

other colleges requesting training.

. Assisted Department Director with department's goal setting and

department objectives; schedule, training and planning with educational

activities/events outside of the college.

EDUCATION

Bellevue Community College, Bellevue, WA

Certificate of Introduction to Project Management

SQLSoft Programming, Bellevue, WA

Certificate of Achievement in Introduction to Oracle: SQL

Computer Training Program, Bellevue, WA

Certificate in AutoCAD for DOS and Windows

Kiev State University, Institute of Technology, Ukraine

Masters in Electronic Engineering

COMPUTER SKILLS

Microsoft Windows 95/98/2000/2003, Windows NT, Microsoft Access, Office

2000, Publisher, Outlook, Microsoft Word, Microsoft Excel, PowerPoint,

Lotus Notes, Adobe Acrobat skills, Russian, Ukrainian languages, Oracle

7/8-9i, SQL, SQL server 7.0/2000, Oracle Forms and Reporting Builder,

microcomputers, both Local (LANs) AND Wide Area (WANs) Networking., Cristal

Reports, Introduction To Project Management.

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