Customer Service Manager
Resume:
ANNETTE D. VERTALINO
***** ******* **. **, **** Rapids, MN 55433 763-***-**** ***********@*****.***
OBJECTIVE: A position where my accounting abilities, office administration experience, attention to detail,
and excellent communication skills would be an asset to company growth.
QUALIFICATION HIGHLIGHTS
20+ years of experience in office management and administration, accounting, and customer
service.
A Certified Peachtree Accounting Trainer, in addition to proficiency in QuickBooks and Computer-
Ease software.
Adaptable and successful in a variety of job environments ranging from small to large companies
and in manufacturing, computer, and healthcare industries.
Dedicated to accuracy, organization, and efficiency.
RELEVANT SKILLS & EXPERIENCE
BOOKKEEPING AND ACCOUNTING:
Highlights of responsibilities with Business Computer Answers
o Responsible for all aspects of accounting: accounts receivable, accounts payable, payroll,
and general ledger transactions including end of month, end of quarter and end of year
reports.
o Provided verification of purchase orders and invoices for both payables and receivables.
o Responsible for processing W2’s, 401K reports and payroll tax payments. Kept track of
sales tax, field quarterly report and issued payment to NY State.
o Verified daily cash flow, prepared bank deposits and maintained adequate on hand cash
supply.
Highlights of responsibilities during contract positions
o Performed all accounts payables in Peachtree and QuickBooks, along with printing and
mailing payments.
o Reconciled all vendor accounts with vendor statements, employee timecards, and accounts
receivable accounts. Contacted customers to collect past due invoices.
o Received payments from customers and applied payments to their accounts.
o Contacted customers to update sales tax exemption eligibility.
OFFICE MANAGEMENT AND ADMINISTRATIVE SUPPORT:
Highlights of responsibilities with Business Computer Answers
o Supervised and managed 12 person office staff for over 20 years.
o Responsible for all purchasing, shipping and receiving, and inventory.
o Administrated employee benefits and resolved any questions from employees.
o Reorganized filing system and maintained up-to-date database of over 5,000 customers.
Highlights of responsibilities during contract positions
o Entered thousands of patients’ data for medical billing at a geriatric facility using specialized
database software.
o Maintained inventory databases for manufacturers and used Microsoft Excel to count
inventory for auction.
o Entered several thousand characters of chemical data into database designed by New York
State Drug Enforcement Administration
o Created Microsoft Excel mailing list of 10,000 potential customers for start-up auto shop.
RECEPTION AND CLIENT RELATIONS:
Highlights of responsibilities with Johnson Controls
o Receptionist at Medtronic manufacturing site housing over 800 employees.
o Main resource of information for callers, visitors, contractors, and employees.
o Handled incoming phone calls on a 5 line system and directed calls appropriately.
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ANNETTE D. VERTALINO
12146 Jonquil St. NW, Coon Rapids, MN 55433 763-***-**** ***********@*****.***
Provided company security by verifying identity of those entering the building and ensuring
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the proper badge is issued and worn at all times.
Highlights of responsibilities with Business Computer Answers
o Played both receptionist and customer service roles.
o Provided technical accounting software support as a Certified Peachtree Trainer.
o Resolved customer concerns regarding products, services, and charges in a prompt and
thoughtful manner.
o Processed daily customer orders and shipped products.
WORK HISTORY
2011 - May 2012 Receptionist Johnson Controls, Inc.
Brooklyn Center, MN
2009 - 2011 various manufacturers in the
Contract Accounting and Office Administration
Twin Cities metro
Professional
2007 - 2008 Snelling Staffing Agency
Contract Office Administration Professional
Williamsville, NY
1988 - 2009 Business Computer Answers, Inc.
Office Manager and Bookkeeper
Williamsville, NY
1978 - 1988 Vertalino & Associates, Inc.
Office Manager and Bookkeeper
Cheektowaga, NY
SOFTWARE KNOWLEDGE
Microsoft Office, Peachtree Accounting for Windows, Goldmine, QuickBooks, Computer Ease
Certified Peachtree Accounting Trainer
EDUCATION
Bachelor of Science in Speech Pathology and Audiology, SUNY Geneseo
Some Speech Pathology graduate courses, SUNY Geneseo
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