Customer Service Administrative Assistant
Resume:
Samantha Daugherty
Frederick, MD 21701
*************@*****.***
SUMMARY
. Front -End Associate of the Month Award for Hard Work (February 2011),
Employee with Most Credit Card Applications for the Month at Wal-Mart
( February, March, May 2011),
. High Academic Achievement - Dean's List (2007, 2009-2010)
. Types 50wpm
. Articulate
. Organized
. Team Player
. Detailed Oriented
. Efficient
. Personalized Customer Service that allows customers to feel valued
. Proficient in Microsoft Office: Outlook, PowerPoint, Excel, Word, and
Publisher
EDUCATION
BS Liberal Studies, concentration in Marketing and Management, 2010
Frostburg State University
GPA 3.29; Deans List (2007, 2009-2010)
Invitation to the National Scholars Honors Society- April 2009
EXPERIENCE
Receptionist
2011-2012
Amarex Clinical Research, Germantown, MD
. Greeted all visitors and clients and ascertained and met their needs
. Handled incoming calls for 50+ staff using a multiple line switchboard
. Processed and delivered incoming/outgoing mail and faxes
. Performed data entry for multiple clinical research studies
. Assisted Business Development Director by sending company information
to perspective clients, reviewing multiple list companies and entering
them into the company database
Cashier/Sales Associate
2010-2011
Wal-Mart, Frederick, MD
. Cashier duties
. Zoned and straightened up items
. Stocked shelves
. Helped the public find items
Page 2 Samantha Daugherty 443-
223-6171 cell
Dietary Aid
2008-2010
Charlotte Hall Veterans Home, Charlotte Hall, MD
. Helped with the monitoring of three different dietary plans of 240
residents, and made sure that they were delivered to the right person
. Created a faster way in which the residents were brought through the
line in the cafeteria
. Personalized customer service that catered to the residents individual
dietary needs
Marketing/Administrative Assistant Internship 2010-2010
Frostburg First, Frostburg, MD
. Researched and prepared various informational brochures, which updated
local community services
. Supported local venues with events and promotions that encouraged
community participation
. Greeted the public for the children's gallery at the Day of Caring and
Sharing
Administrative Assistant Internship 2005-2006
Long and Foster Realty, West River MD
. Conducted home analysis, CMA's (Comparative Market Analysis) that
allowed clients to see how similar properties compare
. Scheduled appointments with agencies to see properties
. Mailed out promotional calendars advertising services to maintain
clientele
VOLUNTEER EXPERIENCE
Relay for Life for American Cancer Society 2009-2010
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