Senior-level tecnical writer and editor

Margaret M. Cekis

*** ******* **** *****

Alpharetta, GA 30005-7809

Telephone: 770-***-****

********.*****@*******.***

OBJECTIVE: Challenging senior-level position editing or writing technical,

medical, scientific, or business documentation for print or web

distribution. Will consider direct, contract, telecommuting, or free-lance

position.

SPECIFIC SKILLS:

o Communication of technical, scientific, business, and healthcare concepts

to audiences unfamiliar with the specialized terminology in these fields

without sacrificing technical accuracy.

o Document creation from conception to print or online publishing,

incorporating research, user interviews, analysis, writing, editing,

photography, illustrations, graphics, font and style specs, and layout,

using Word, FrameMaker, PageMaker, RoboHelp, and Adobe Acrobat.

o Quality review of document layout and consistency, including website

content and user interface upgrades.

o Skilled creation and manipulation of photographic, screenshot, line art,

or flow-chart illustrations with Visio, PhotoShop, Corel PhotoPaint, Corel

Draw, and Snagit.

EDUCATION: Illinois Institute of Technology, Chicago, IL, B.S. in

Scientific Writing, 1966. Minors in linguistics and mathematics.

EXPERIENCE:

2013, Pro-Edit, Cumming GA, Contract Technical Writer at ExamWorks, Atlanta

GA. Updated IT department policies and procedures, and designed P&P

templates for ExamWorks and three subsidiaries.

2013 Blackstone & Cullen, Roswell, GA, Contract Technical Writer, at Augme

Technologies, Atlanta, GA. Created User Guide for Hipcricket AD LIFE web-

based SAS product for creating mobile websites.

2012 Benchmark Technology Group, Inc., Alpharetta GA, Contract Technical

Writer. Updated user, administrator, and installation guides for bank

automation software, such as remote check deposit and ATM interface

applications.

2011-2012: Technisource, Atlanta, GA, Contract Technical Writer, at Genuine

Parts company, Atlanta, GA. Created manuals, templates, and other

documentation for network operations, support, and update processes and

procedures for a complex nationwide network supporting more than 50 NAPA

distribution centers and over 6000 retail stores.

2008-2011: Benchmark Technology Group, Inc., Alpharetta GA, Contract

Technical Writer. Created user guides, system administrator guides, and

installation checklists and manuals for bank automation software products.

Edited marketing and sales materials, web site content, an IT policy and

procedure manual, and other materials as required.

2006-2007: iSymetry, Atlanta, GA, Contract Technical Writer, at RBS Lynk,

Atlanta, GA. Short-term project creating manuals for network, data

management, and operations software for nationwide electronic ATM

transaction network.

2006: The Project Group, Inc. (TPGI), Roswell, GA, Contract Technical

Writer, Logix Resource Group, Norcross, GA. Short-term project writing Help

and a User's Guide for internet-based network management system software.

2006: Training Pros, Inc., Atlanta, GA, Contract Technical Writer, AGL

Resources, Atlanta, GA. Short-term project creating a training guide for

CIS, AGLC's legacy mainframe accounting and billing program, for training

back-office accounting staff to resolve billing problems, questions, and

errors in the CIS system.

2004-2005: Aerotek, Atlanta, GA, Contract Technical Writer, at WEGENER

Communications, Inc., Duluth, GA Used Word, FrameMaker, Corel Draw, Corel

PhotoPaint, and Visio to create and update Quick Start/ Installation Guides

and User Manuals for WEGENER's diverse product line of satellite receivers,

digital audio and video decoders, multiplexers, servers, and network

management software products.

2004: Contract Technical Writer, Ingenico-US, Roswell, Georgia. Short-term

project writing a user guide for a new encryption key insertion

tool/program for Ingenico secure point-of-sale financial electronic

transaction devices.

2000-2003: Technical Copywriter, MediaOcean, Inc., Atlanta, GA. Created

User Guides and Tutorial manual for MediaOcean's web-based interactive

program for buying and selling of TV commercial time by television networks

and stations, edited marketing materials, training aids, and website

content. Used QVCS software tracking system.

1997-2000: Technical Writer, Scientific-Atlanta, Inc., Norcross and

Lawrenceville, GA. Created analog cable software testing procedures and

design document templates for analog software development; prepared

database dictionary and redundant server documents for Digital Network

Control System (DNCS) development group; then transferred to Tech Pubs

group. Received training in structured software development cycle and

requirements definition.

1996-1997: Olsten Professional Staffing Services, Atlanta GA, Contract

Technical Writer, Lucent Technologies, Inc., Alpharetta, GA. Completed User

Guides and System Handbooks for three inter-dependent inventory and order

processing programs.

1995-1996: TechResource, Inc., Atlanta, GA, Contract Technical Writer,

BellSouth Wireless, Inc., Atlanta GA. Created a Cellemetry Gateway

Installation Manual for a dual-Pentium PC system running Unix, a U.S.

Robotics network hub, and proprietary Cellemetry software, to transmit

telemetry data from utility meters, soft drink dispensing machines, and

other devices, via cellular phone channels.

1995: The McKinley Group, Inc. (MGI), Norcross, GA, Contract Technical

Writer, United Parcel Service, WorldWide Logistics Division, Atlanta GA.

Wrote/edited the Inventory Management, EDI, and Security sections of the

Technical Manual for the AS/400-PC network system that manages UPS

WorldWide Logistics' electronic order processing for customers of WWL's

contract warehouse and shipping services.

1994 - 1995: Druid Associates, Atlanta, GA; Contract Technical Writer,

Georgia-Pacific Corp., Containerboard Products Division, Information

Resources Department, Atlanta, GA. Created Developer's Guide, System

Administrator's Guide, and Application Life Cycle User Manual for G-P's VAX

VMS RDB Order Management System.

1994: Contract Technical Writer, Amoco Performance Products, Inc.,

Alpharetta, GA. Revised final U.S. DOD Title III project report on

developing commercial production of high-strength, high-temperature carbon

fibers from petroleum pitch.

1994: Atlanta Technical Support, Atlanta, GA; Contract Technical Writer,

Bard Urological Div., Covington, GA. Created user guide for a Windows-based

program that prints patient information documents about tests, drugs, and

treatments for urological medical groups.

1993: CDI Corporation, Southeast, Cary, NC; Contract Technical Editor, IBM

EduQuest Division, Atlanta, GA. Edited a white paper (for internal IBM use)

on digital video in K-12 educational network applications.

1993: Atlanta Technical Support, Atlanta, GA; Contract Technical Writer,

AT&T Telemarketing Processing Center, Atlanta, GA. Documented operations,

help desk, file transfer, and file integrity assurance procedures for

Atlanta DEC VAX computer center supporting AT&T Telemarketing operations

throughout the U.S.

1992: Consultants Exchange, Atlanta, GA; Contract Technical Writer, OSoft

Development Corporation, Atlanta, GA. Wrote user manual for Windows-based

database report and query tool.

1991-1992: MIS Resources International, Roswell, GA; Contract Technical

Writer, GTE Mobile Communications, Atlanta, GA. Documented tape handling,

bill scheduling, bill review, and database maintenance procedures for IBM

PC and DEC VAX systems, and GTE's Cellular Mgmt. Information System for

Billing Production and Administration.

1987: Northern Illinois Technologies (N.I.Tech), Rolling Meadows, IL;

Contract Technical Editor, Telaction Corporation (subsidiary of J. C.

Penney), Schaumburg, IL. Estimated documentation requirements for

developing interactive cable TV home shopping service, with specifications,

timetables, and manpower requirements. Edited manuals for "frame store"

units that unscrambled subscribers' transmissions from the Telaction

"electronic mall".

1983-1986: Technical Editor, BRK Electronics, Aurora, IL. Edited typeset

manuals for smoke detectors, fire extinguishers; applications manual for

system detectors; and bilingual and foreign language manuals for Canadian

and overseas products.

1978-1982: Technical Editor, Argonne National Laboratory, Argonne, IL.

Edited newsletter and user manuals for the laboratory's computing

department; technical papers and articles. Used Script, CMS, Wylbur, and

TSO on IBM MVS and OS/MVT mainframes.

1977-1978: Volt Technical Information Services, Inc., New York, NY;

Contract Technical Editor, Bell Telephone Laboratories, Naperville, IL.

Edited input and output message manuals for computerized electronic

telephone switching systems and circuit descriptions of switching system

hardware components.

1973-1976: Writer/Program Analyst, Herman Smith Associates, Hospital

Consultants, Hinsdale, IL. Integrated service area analysis, utilization

and service profiles, demographic trends, and projected needs with

consultants' recommendations into long-range hospital planning reports.

1966-1968: Technical Editor, Institute of Gas Technology, Chicago, IL.

Edited R & D proposals and research program reports, technical papers, and

theses. Prepared copy and illustrations for offset printing. Rewrote

proposals as assistant to proposal coordinator.

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