Quality Assurance Testing
Resume:
Swetha Sarva
***********@*****.***
Highly qualified Senior Quality Assurance Tester having over 7 years of IT
experience in System analysis, Design, Development, Coding, Testing and
Implementation, primarily includes Quality Assurance experience in
Client/Server and Web based Applications.
. Experienced in defining Testing Methodologies, Designing Test Plans and
Test Cases, Verifying and Validating Web based applications and
Documentation based on standards for Software Development and effective
QA implementation in all phases of Software Development Life Cycle
(SDLC).
. Experienced in QA agile testing with extensive knowledge of Agile
software testing and development lifecycle.
. Experience in gathering, managing and documenting business and functional
requirements, communicating effectively with upper management, developers
and QA engineers.
. Extensive experience in testing Airways, Banking, Healthcare and Welfare
applications.
. Experienced in Functionality, Integration, Performance, Stress and
Regression Testing on Web and Client/Server based applications.
. Experience in Manual Testing and Automated Testing of Client/Server and
Web-Based Applications.
. Experience with mobile application testing - iOS & Android, Win7/8
Tablets and Phones.
. Highly proficient in creating and transforming business requirements into
functional requirements and designing business models using UML diagrams
- Context, Use Case, Sequence, Activity diagrams in Enterprise Architect,
MS Visio and Rational Rose.
. Proficient in creating technical documents like Software Requirements
Specifications (SRS) and functional requirements document (FRD).
. Extensive experience in preparing Test Cases, Test Scenarios, Test
Scripts, Test Reports and Documentation for Manual and Automated Tests.
. Knowledge of methods and tools to extract and analyze data (SQL, MS
Access, Oracle).
. Bug reporting/ tracking/ analysis, Documentation and Test plans/Test
Strategy.
. Excellent debugging and problem solving skills.
. Professional experience in Unit Testing, Integration testing, System
Testing, Functional Testing, Regression Testing, Validation Testing and
UAT ( User Acceptance Testing)
. Strong experience in testing IVR speech recognition systems.
. Extensively Used test management tool like Quality Center for writing
test cases, Defect Management and developing defects trends.
. Worked in Multi-Platform Environments like Windows, UNIX.
. Experience with project technologies such as Waterfall and Agile
Methodologies.
. Excellent communication skills along with strong verbal and written
skills
Core Competencies
Test Planning Group leadership, mentoring, team
Test Case Development development and public speaking
Manual and Automated Testing. Create Software Requirement
Specifications And
Functional requirement documents.
TECHNICAL SKILLS
Operating Systems: Windows 95/98/2000/XP/NT, UNIX, Linux
Testing Tools: Win Runner 7.0, Quick Test Pro
6.5/8.x/9.x
Mercury Quality
Center 9.0, Load Runner8.0/7.8, Rational Test Studio
Languages: Visual Basic 6.0, C, C++, C#,
TSQL, PL/SQL, Java
Databases: Microsoft SQL Server
6.5/7.0/2K, Oracle 9i/10g, MS-Access
Internet Languages: ASP.NET, VB.NET, ASP, VB Script,
Javascript, HTML, XML, CSS
Modeling Tools: Oracle Data Modeler, Rational
Rose, Visio
Project Management Methods: MS Project, Waterfall, Agile, Rally
Bug Tracking Tools: Clear Quest, Remedy
EMPLOYMENT HISTORY:
American Airlines, Ft. Worth, TX
Jan'13 - Till Date
Role: Sr. QA Analyst / QA Lead
Environment: HP Quality Center 11.0, Agile, Rally, UML, Java, J2EE, SOAP,
XML, HTML, AJAX, Oracle 11g, Windows.
Description:
Personalization project involves business rules at program level have been
correctly implemented within the AA.com web site. AA.com will focus on how
Personalization business rules are functionally translated on AA.com -
namely, how seat offers are personalized and presented on the seat map and
how car offers are personalized and presented on the "finish" page of the
booking path.
Responsibilities:
. Analyzed the Business Requirements Document and system specifications and
identified the test requirements.
. Interacted with Business Analysts and Developers in requirement
analysis, design reviews, testing and documentation for application
developed in Agile environment.
. As a member of the Scrum team participated in daily standup meetings,
Iteration planning, Backlog grooming, project status meetings as well
as Retrospective meetings and Iteration reviews.
. Collaborated to support Agile planning, Estimation, and execution
processes.
. Tested applications compatibility on different browser versions (IE,
Firefox, Safari and Chrome) across multiple platforms (Windows, Mac
OS)
. Tested application in mobile devices - iOS & Android, Win7/8 Tablets
and Phones
. Performed regular manual tests on new and existing features of
applications.
. Logged the errors, reported defects and tracked the defects until
resolution using HP Quality Center.
Atmos Energy, Dallas, TX
Mar'12 - Dec'12
Sr. QA Analyst / QA Lead
Environment: Quality Center, Test Track, Clear Quest, SAP CRM, SAP ISU, MS
Visio, Windows, C#. NET, ASP.NET 3.5, XML, HTML, AJAX, .NET Framework, SQL
Server 2008.
Description:
The Interactive Voice Response (IVR) system is a new application built for
the customers to make energy payments through credit card, bank draft,
check the status of the payments for energy bills. Customers can transfer
to the agents for more information on their energy bill and payments.
Agents checks the customers data in SAP CRM based on the account
information provided by the customer.
Responsibilities:
. Worked closely with business analysts and developers to create test
cases/scenarios, test steps, expected results and test data in Quality
Center.
. Reviewed the system requirement specification documents, developed the
test strategy, test plan documents and also developed the traceability
matrix between test requirements and test cases.
. Performed Smoke, Functionality, Integration, System, Regression tests
based on Analysis.
. Reviewed and executed IVR functional test cases
. Provided additional mentoring on testing approaches and writing test
cases on IVR.
. Created Test Data matrix based on the requirements and IVR design
flows.
. Created test data in SAP CRM Interaction Center and SAP ISU for
testing.
. Verified test results from IVR as an agent in SAP CRM.
. Extensively used SQL queries for data validation and backend testing.
. Complex SQL statements were written based on the business requirements
to make sure the Reports are displaying the valid information for
user.
. Documented problems found during test on the Quality Center system and
communicated recorded problem to the responsible QA Manager.
. Track and report upon testing activities, including testing results,
test case coverage, required resources, defects discovered and their
status, performance baselines and presenting the status reports to the
management.
. Performed QA Testing for reporting systems.
. Worked closely with Developers in resolving the issues and
understanding the functionality for future reference.
. Prepared Training and Testing Strategy documents.
Southwest Airlines, Dallas, TX
Jul'11 - Feb'12
Sr. QA Analyst / QA Lead
Environment: Quality Center, Agile, Windows, C#. NET, ASP.NET 3.5, XML, Web
Services, SOAP, WSDL, Clear Quest, UNIX, HTML, AJAX, .NET Framework, SQL
Server 2008, SABRE, SIRAX, Business Objects.
Description:
Air on .com is a web-based application used for Southwest Airline Air
Booking where customers can create, change and cancel the reservation. CS2,
QIK applications are used for customer booking support, SWABIZ application
is used only for corporate booking and Southwest Gateway Service is used
only for external Partners to have access to Southwest Airlines.
Sox testing at SWA certifies that SWA processes passes for Audit conducted
to ensure that SWA follows Government rules and regulations.
Responsibilities:
. Created test plans & test cases in Quality Center from the business
requirement document and technical specifications.
. Interact with clients for requirements gathering and attend the regular
client call to discuss the weekly status.
. Worked with Off-shore team and assigning testing responsibilities and
follow up till test completion and reporting the status to Project
Manager.
. Used Quality center tool to track the issues and changes requested for
bug fixing, production error request etc and also for test executions.
. Performed Smoke, Functionality, Integration, System, Regression, Adhoc
testing and involved in UAT testing.
. Define requirements using Quality Center and generate Traceability
Matrices to ensure that all the requirements are covered by the test
cases.
. Involved automated testing including Functionality Testing, GUI testing
and Regression Testing using Quick Test Pro (QTP).
. Performed QA Testing for reporting systems.
. Performed cross-browser software testing and quality control as well as
mobile application testing on Android and iOS
devices.
. Created web services test cases and test the functions in SOAP and
validate the output against the UI.
. Identified and logged defects if a test fails, if necessary, using SQL to
narrow down the root cause of the problem for efficient investigation by
the development team and log accordingly.
. Worked closely with Developers in resolving the issues and understanding
the functionality for future reference.
. Produced timely Testing Metrics and Summary Reports for project
management and the quality assurance manager throughout testing life
cycle for use in gauging testing status and identifying any course
corrections needed to ensure adequate coverage and quality
State Of Michigan (Deloitte), Lansing, MI
Nov'08 -Jun'11
Role: Sr. QA Analyst
Environment: MS Visio, UML, Windows, Java, J2EE, JavaScript, Oracle Apps,
Oracle, Clear Quest, Quality Center, WebSphere, UNIX
Description:
Bridges welfare project designed to create a state-of-the-art, web-based
eligibility determination system for DHS programs. Bridges will provide DHS
eligibility workers with a single, integrated system that will be used in
delivering Cash Assistance, Food Assistance, Child Support, Child Care,
Medical Services, and Emergency Services to Michigan in need. It also will
support data sharing with 20 state agencies. In Bridges MIBridges and IVR
are implemented. MIBridges is a web based application for people in
Michigan to apply for benefits, check benefits and report changes online
about Food Assistance Program, Medicaid, Cash and Emergency Services. The
Interactive Voice Response (IVR) system is a new application built as an
extension to Bridges that will allow clients to check the status of their
cases.
Responsibilities:
. Analyzed business and system requirements.
. Created Test Scenarios & Test cases in Quality Center from the
business requirement document and technical specifications
. Assigning and tracking the progress of QA cycle processes to each
member.
. Performed Integration, Functional, Regression, User Acceptance
Testing.
. Performed QA Testing for reporting systems.
. Executed test cases using Quality Center.
. Designed test plans and test cases according to IVR documents.
. Reviewed and executed IVR functional test cases
. Provided additional mentoring on testing approaches and writing test
cases on IVR.
. Performed Smoke, Functionality, Integration, System, Regression tests
based on Analysis, and understanding of the requirements, non-
functional specifications and end-user needs.
. Interact with clients for requirements gathering, answering technical
and design queries and implementing the valid observations given by
the clients.
. Worked closely with Developers in resolving the issues and
understanding the functionality for future reference.
. Involved in Daily Status Meetings and weekly Team Meetings.
. Extensively used SQL queries for data validation and backend testing.
Wachovia Bank and Mortgage Company, Charlotte, NC
Sep'07 -Oct'08
Role: QA Analyst
Environment: Windows NT, 2000 & XP, Visual Studio.Net 2003, ASP.Net,
C#.NET, MS SharePoint, VBScript, Quality Center, HTML, XML, SQL Server,
Crystal Reports, MS Office, UNIX.
Description:
Wachovia Bank and Mortgage Company offers a full-range of mortgage products
including conventional loans/fixed or variable rate; a variety of financing
programs you may not find elsewhere; jumbo loans/fixed and variable rate;
and innovative down payment, qualifying, and payment options. The bank used
a vendor provided Loan Quest Residential Lending System for their Loan
Origination purposes. It was a client - server based application.
Responsibilities:
. Analyzed business needs user requirements and specifications.
. Involved in modeling QA process workflow using Test Director
. Involved in creating test conditions for system testing
. Worked closely with the business analysts and developers to identify
the processes that can be automated.
. Responsible for developing test scripts for functional and GUI testing
. Conditioning data available from the repository as per the front end
of the application under test.
. Created scripts for Batch test and set the required options for
overnight, unattended execution of test scripts
. Used different joins on the tables to retrieve information from
different tables in database to check the database updates on a
regular basis using SQL queries
HCL Systems, India
Jan'06 - Aug'07
Role: QA Analyst
Environment: HTML, JavaScript, Java, J2EE,JDBC, WebSphere, Oracle,
WindowsNT, Manual Testing
Description:
IHMS (Integrated Hospital Management System) is a comprehensive hospital
management system for principal operations and administrative functions in
a hospital. Operationally, it facilitates recording and reporting of in-
patient and outpatient events from pre admission to discharge. This
system updates it database and all related information on the basis of a
"single point principle" The various modules of IHMS can work stand alone
for small hospitals to meet their various requirements, can also be
integrated and customized for individual needs of a multi-specialty
hospital.
.
Responsibilities:
. Periodic reports generated by the application for various levels of
management for decision and control process. Tested some screens and
functionality manually.
. Integration testing, Regression Testing, Performance Testing were
performed on the application.
. Created Test plans & Test scripts using automated tool Mercury
WinRunner.
. Used WinRunner for verifying application functionality, Regression
Testing and the business processes to identify the defects.
. Reported tracked defects with reference to severity and types.
EDUCATION:
. Master Of Business Administration from Osmania university, India
. Bachelors Of Engineering in Computer Science from Jawaharlal Nehru
Technological University, Hyderabad, India.
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