Management Customer Service

Summa Self starter with ** years of experience as an entrepreneur and 9+ years of

ry experience in the general contracting industry. Proven track record in

developing new business ideas and successfully implementing them into profitable

commercial enterprises. Broad set of skills including technology, operations,

accounting and business management. Hard working and driven, thrives on

providing leadership and energy throughout the entire business, contributing to

its overall success.

Exper Innovative Remodeling Solutions Inc. (Owner and President)

ience January 2003 - January 2012

Self funded startup in the home remodeling and construction industry that grew

to $3.8 million in revenue with 17 FTE in 2010. Primary responsibilities

include:

Executive Business Management: Responsible for all company activities including

management, administration and accounting. Developing and executing annual

business plans, hiring and supervising staff, and managing all aspects of the

company finances. Develop monthly cash flow forecasting; handle all payables,

receivables, payroll, bonus plans and quarterly financial reporting.

Project Management: Directly manage projects in addition to supervising 1

production manager, 3 project managers and up to 30 subcontractors. Follow a

project management methodology that organizes all jobs into separate stages

including initiation, planning design and execution from construction to

closeout. Manage the supply ordering and staff scheduling to ensure that all

requirements are being met through each stage while also monitoring cost,

quality and scope.

Sales and Marketing: Initially performed and managed all sales activities

typically handling 10-15 on-site sales appointments per week hitting $2.7

million of sales in 2007. Brought in outside sales representatives with sales

manager and opened a store front to expand business resulting in $3.8 million in

2010. Perform all logo and branding design, signage displays, brochure displays

and direct mail campaigns. Design and implement web site, co-op advertizing and

utilize social media such as Facebook and YouTube.

Estimating: Responsible for all aspects of cost estimating after the initial

meeting with customer regarding their projects. Cost estimating for various

types of construction range from handyman work, windows, siding, kitchens,

bathrooms, basements and additions. Estimates include blue print take-offs for

larger more complex projects.

Exper Internet Marketing Associates, Inc. (Owner and VP of Operations and Finance)

ience January 1997 - January 2003

Self funded startup in the website design and hosting industry. Primary

responsibilities include:

Website Design: Designed and coded corporate websites for small to medium sized

on-line businesses. Focused on merchant account processing systems and software

for various web storefronts enabling on-line credit card and debit card

processing. Required the housing and storage of all data submitted via secure

transactions, managed and implemented all chargeback inquiries and rebuttals.

Project Management: Managed all customer implementation projects from initial

contact to website development through ongoing site maintenance. Followed a 4

phase management method comprised of gathering the customer/site requirements,

planning the implementation for the site, executing the implementation of the

site, and then maintaining the customer/site as requirements dynamically

changed. Expanded the company offerings in order to increase revenues with

marketing services such as database management and search engine optimization.

Provided monthly usage data to website owners detailing traffic and credit

statistics.

Accounting: Responsible for all aspects of finance and banking including

management of payables, payroll, and quarterly and yearly profit loss reports.

Generated monthly usage and billing reports, generated customer invoices and

managed the collection of all receivables.

Exper IKEA Furniture

ience January 1991 - December 1997

Cash Office Manager: Responsible for the administration of all cash generated

from retail sales. Managed and trained all Cash Office staff including 3 Cash

Office Supervisors, Reconciliation Clerk and 45+ store cashiers. Directed cash

management operations including daily cash administration, management of current

accounts and bank relations. Ensured financial obligations were met in

accordance with company policies and procedures. Received incoming wire

transfers and processed outgoing wire transfers, assisted with project

assignments and financial reporting in conjunction with treasury analyst.

Management Trainee: Forecasted sales and budgeted expenses for the furniture

department, reported on achievement of the targets as per the annual business

plan. Ensured implementation and compliance of SOPs on the sales floor.

Tracked customer deliveries, monitored customer satisfaction and ensured correct

communication and commitment by customer service associates to customers.

Managed and scheduled out stock rotation of merchandise on display at regular

intervals. Implemented various marketing programs and promotions in the

furniture section.

Cash Office Supervisor: Directed cash management operations including daily cash

administration, management of current accounts and bank relations, and

implemented improvements in cash management. Ensured financial obligations were

met in accordance with company policies and procedures. Set-up documentation

for new and existing department processes, prepared correspondence and proposals

directed to and for cash management, monitored cash transactions to ensure that

bank account balances to the report and any unusual items are investigated.

Received incoming wire transfers and processed outgoing wire transfers, assisted

with project assignments and financial reporting in conjunction with treasury

analyst.

Cash Office Reconciliation Clerk: Daily reconciliation of cash account to system

transaction activity utilizing Microsoft Excel, Microsoft Access and internal

processing programs. Created and distributed journal adjustment entries and

funds movement reports. Researched settlement discrepancies, determined cause,

and ensured resolution. Prepared daily reconciliation and quarterly credit

card, checking and cash report. Communicated and worked with internal and

external parties in order to resolve discrepancies/issues including cash office

supervisors, cash office manager, operations and loss prevention.

Educa Bachelors of Science, Accounting - 2001

tion Kean State University

Deans List

Associates Degree, Business Administration and Management - 1997

Union County College

Microsoft Office Web Design Consultation Project Management

Skill Microsoft Excel Social Media Management Cash Flow Forecasting

s Microsoft Word Manage Client Business Management

Microsoft Exchange Relationships Problem Management

Microsoft Project Operations Management Standard Hiring Practices

Microsoft Access New Business Development Standard Terminating

Quickbooks Operating Budgets Practices

Mac OS X Production Budgeting Inventory Management

Apple Remote Desktop Financial Analysis Internal Auditing

Blackberry Enterprise Financial Reporting Team Leadership

Server Financial Accounting Customer Service

Client Development Creative Direction Management

Internet Marketing Project Planning Creating and Implementing

policies and procedures

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