Customer Service exper. Administrative Assistant & crew trainer

Monique Espinoza

*** ***** ********* ***** ********* 4 Chandler, AZ 85225 -

*******************@*****.*** - 602-***-****

OBJECTIVE:

My desire is to gain employment and an interesting position with a growing

company that can utilize my current skills for professional growth.

Employment History

Stream Global Services - Customer Service Representative June 2012

- August 2013

Phoenix, AZ - 85042

HR Number 480-***-****

Customer Service Professional

Duties include providing exceptional customer service in an

inbound and outbound call center environment

Verifying customer's billing and equipment information

Reviewing bills with customers

Selling product to customers to improve coverage

Working with different systems

Sending Airave devices to customers to improve their in home

coverage

The Compass Group - Administrative Assistant

May 2010 - November 2010

Tempe, AZ

File and fax documents

Sort and distribute incoming mail

Do data entry and word processing

Did open houses for company on the weekends

McDonalds - Crew Member/Crew Trainer/Shift Manager April

2009 - April 2010

Chandler, AZ - 85224

Store Number 480-***-****

Duties include providing the best customer experience

Take meal orders through drive thru and front line

Cash handling using register as well as math skills

Training to be shift manager counted bank deposits

Trained new employees on register and learning the menu

Responsible for employees on duty while manager was out

Skills

Strong communication skills; professional, empathetic

Provides responsive and support ensuring that customer needs and

issues are resolved on first call

Very productive in high call volume, 80-100 calls a day, high

stress environment

Great computer skills using Microsoft word, Microsoft excel,

PowerPoint, And Notepad

Very fast learner to daily changes in work or call flows

Education

Dobson High School, August 2007 - December 2009

Tempe High School, January 2010 - November 2010

GED Certificate

Degree - In progress

Activities

Dobson High school; Hip hop club, August 2007 - December 2009

Experience Art School for Dance, 6 months 2009

Tempe High school; Deca Club voted President

Professional References

Chris Fradette, Stream Team Manager, 207-***-****

Kyndra Granillo, Stream Command Center, 480-***-****

References

Cristina Pena, Stream Customer Service Agent, 602-***-****

Martin Leon, Air Duct assembler, 602-***-****

Bianca Gamboa, CSM for Wal-Mart. 602-***-****

Contact this candidate