Customer Service Manager

Jacqueline Chacon

***** ***** **** ** *** ***

Weston FL 33331

Cell: 754-***-****

********@*******.***

Objective is to apply my skill and develop a successful career while creating and excellent work environment.

Education

Sistema Universitario Ana G Méndez.

• Bachelor’s Degree-Marketing.

Universidad de Comunicación y Mercadotecnia (ISUM)

• Bachelor’s Degree-Marketing and Research Analyst & Advertising.

Other Education

• I and II Seminar “Ciudadano Radio” – Federación Empresarial Venezolana de Anunciantes y

Publicistas FEVAP.

• Seminar of Persuasive Communication (FEVAP)

• Laws and Taboos of Advertising.

• Personnel Staff and Consumer Behavior (FEVAP)

• Subliminal Advertising and its impact on consumers (FEVAP)

• DUPLAS – Commercialization with others means of communication (Bogota, Peru, Mexico,

Argentina) 2 months, Duplas project.

• Program of Executive Development.

Work Experience

Kenneth Cole Productions, Sawgrass Mills Mall and Dolphin Mall

October 2003-June 2010

Store Manager 2006-2010

• Ability to work within established policies, procedures and guidelines.

• Identify customer needs and refer financial products and services.

• Consistently seek to delight our customers and deliver exceptional customer service with a positive

attitude

• Human Resources

• Operations

• Merchandise-Visual

• Annual Goal

• Inventory

Assistant Manager 2005-2006

• Sales generation and consumer service.

• Personnel and Staff supervision

• Merchandise presentation-Maintain the cleanliness and organization of the Sales Floor.

• Must meet Payroll and shortage goals.

• Ensure the store communication is effective.

• Follow all Company policies and procedures.

• Prepare and conduct inventory in accordance with the guidelines.

• Develop a succession plan for you store enabling the company to built bench strength.

• Train and develop all new hires and ensure the training program is being executed.

• Effectively interacted whit district, regional, and corporate personnel (Accounts Payable,

Merchandising, Marketing, Humans Resources etc.)

• Shop the competition to ensure merchandise mix is correct.

Floor Supervisor

2005- 2006

• #1 by selling more than half a million dollars nationwide (outlet store)

• Supervised personnel.

• Opening and Closing shift.

• Being able to resolve customer issues on a prompt time by providing excellent customer service

paperwork.

• Cash Register.

• All around Computer task.

• Arranged visual and display merchandise.

Sales Associate

2003- 2005

• Number one sales associate by selling more than half a million dollars during a one year period.

• Training the coworker’s techniques on how to generate business and profit to the company.

• Evaluation of employee on different formats, in order to evaluate their knowledge.

• Teaching the true meaning of what customer service means.

• Responsible for the 70% of store sales goals.

Audiovenca C.A.

• Marketing and Advertising Manager (Freelance)

1998-2000

• President of the Public Relations.

Squadra Publicidad II C.A.

• President Accounts and Media

• 1996 – 1999

• Manager of the Strategic planning development and execution.

• Market Research

• Direct marketing

• Merchandise and Public Relations

• Marketing budgets

• Coordinator of the advertising and promotions.

C-Crea Publicidad C.A.

• Vice-President, Account Execute, Director of Media

• 1994 – 1996

• Strategic planning, development and execute.

• Market Research

• Direct Marketing

• Merchandising and Public Relations

• Marketing budgets.

• Coordinate advertising and promotions.

Grupo D Publicidad C.A.

Director of Media 1993-1994

• Merchandise and Public Relations

• Coordinate advertising and promotions

• Strategic preparations, development and implementation of the Marketing Budget (TV, Radio,

Journalism, Films).

Instituto Universitario Tecnología de Venezuela

• Marketing and Media Profesor 1992 – 1993

Elipsis Publicidad C.A.

• Account Executive, Director of Media 1991 – 1993.

Bloque de Armas (Newspaper)

• Sales Executive special Editions 1990 – 1991

Others Skills

Computers skills (proficient in Microsoft office (Word, Excel, Power Point, Access) General Office skills.

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