Sales Customer Service

Paul F. Ankney

**** *. ******* ***, ********, AZ 85226

602-***-**** • *******@***.***

PROFILE

An enthusiastic and results oriented professional with over 10 years of experience in

sales and customer relationship management. An organizer and forward planner who

relishes challenges and demonstrates adaptability and versatility within fluid, ever-

changing and demanding situations. Excellent interpersonal skills, possessing adeptness

for communicating and collaborating effectively with co-workers and customers at all

levels.

SKILLS SUMMARY

• •

Customer Relationship Management Sales Forecasting

• •

Customer Data Analysis New Business Development

• •

Trade Show Presentations Analysis & Problem Resolution

• •

Microsoft Office Suite ACT Software (CRM)

EXPERIENCE SUMMARY

Biosensing Instrument Inc., Tempe, AZ 2/06-Present

Supplier of high-performance Surface Plasmon Resonance (SPR) instruments to the scientific

community.

Sales Professional

• Achieved revenue growth of 1900%.

• Consistently achieved sales targets while providing excellent customer service.

• Responsible for answering sales calls, responding to emails, setting appointments,

and closing deals.

• Conducted high volume lead generation daily.

• Worked closely with a team of five international distributors.

• Implemented a direct email marketing plan and set-up Google AdWords to generate new

leads.

• Organized seminars/demonstrations, and attended trade shows to increase product

awareness.

• Prepared forecasting and customer data analysis reports for upper management.

• Adhered to all company policies, procedures and business ethics codes and ensured that

they were communicated and implemented within the team.

Molecular Imaging, Tempe, AZ 9/04-1/06

Analytical laboratory instrument manufacturer.

Sales Representative

• Grew revenue in assigned territory by 300% through cold calling, referrals, and by

conducting in-person demonstrations.

• Provided sales support to representatives nationwide by generating new leads/quotes,

attending trade shows, resolving problems, and providing exceptional customer service.

• Communicated frequently with existing customers to increase satisfaction and to sell

product upgrades.

Paul F. Ankney

5514 W. Mercury Way, Chandler, AZ 85226

602-***-**** • *******@***.***

Mundus Institute, Phoenix, AZ 11/01-3/04

The School of Golf Course Management provides student’s with the necessary skills and

education to work at some the best golf courses in the country.

Admissions Representative

• Exceeded sales objectives by effectively conveying the rewards of the School’s training

programs.

• Successfully recruited local and out-of-state students for the program.

• Experienced in strategic planning and new course introductions.

• Implemented new email marketing systems to increase sales productivity.

• Developed and implemented video sales presentations.

• Planned and attended trade shows to recruit new students.

EDUCATION

B.S. in Biology, Minor in Psychology Saginaw Valley State University, Michigan

GPA: 3.8-Educational distinction in Biology.

Additional graduate studies included a Zoology emphasis.

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