Customer Service High School

Diana Beaulieu

*** ****** **** ******, ** ***** Phone: 207-***-**** Cell: 207-***-**** E-Mail: ********************@*****.***

Client-focused Licensed Cosmetologist/Nail Tech particulary talented in the areas of creative hairstyling, cutting, coloring, relaxing, and all other areas of hair care services. I am a certified nail technician in OPI, Creative, Tammy Taylor, Gels, and natural nail services including paraffin dips on both feet and hands. Experienced in pedicures using masks and stone techniques.

Well- organized and dependable with excellent leadership skills. Hardworking, focused on positive results and client satisfaction, Conscientious and capable of taking initiative. Proven ability with 23 years experience to main customer satisfaction and build clientele, Excellent communication skills .

Voted Best Nail Tech in Augusta, Maine 1998 Best in New England Nail Award Tip and Overlay 1999 Creative Hairstyling Award 1996 in Maine

• Employee hiring and retention • Training Staff •

Problem Solving Experience with all phases of Salon Services

Summary

Skills

Accomplishments

• Communication Skills • Relationship/ Team Building • Commitment to quailty and service •

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Client Satisfaction Perform well in high-demand, fast-

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Advanced interpersonal skills paced environments

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Problem resolving •

Finacial * Managed vendor accounts to ensure best possible product pricing

Inventory

* Preformed accurate monthly inventories of supplies and equipment

Customer Service * Maintained high turn-over rate while maintaining quality service.

Sales and Promotion * Planned and executed promotional Events to market services to new clients.

Education * Increased educational training each year on products and services provided

February 2006 to November 2011

Experience

Stylin Augusta, Maine Stylist/Nail technician/ Booth Renter Operated booth to provide services for clientele

Managed and operated under state laws my own booth

Provided all phases of hair care and nail services to built clientele

Ordered stock and kept own personal inventory of salon supplies and equipment

Provided own supplies for services rendered to clientele

Built repeat business

October 1996 to February 2006

Salon 2000 Augusta, Maine Stylist/Nail Technician/Owner Owned and operated successful business 10 years with growth each year.

Collaborated with partner to ensure delivery of efficient, high quality service.

Achieved high customer satisfaction and quality to client base

Enhanced company reputation with quality service

Work closely with clients to produce positive results

Provided coaching, mentoring and consultation to staff to enhance staff development

Resolved customer complaints

Consistently received positive feedback from clients about performance and services salon rendered.

Created repeat business by developing long-term relationship with regular clients of the salon

Supervised and coordinated employees schedules.

Reviewed weekly inventory and recorded salon needs

Accountable for staff development, budgeting and supply ordering.

Enforced sanitary state procedures and state laws for salon

November 1993 to October 1996

Aucari Day Spa Portland, Maine Stylist/ Nail Technician Achieved high customer satisfaction for coloring, cutting, relaxing and nail services provided on a day to day basis.

Recognized by management for customer service

Worked closely with clients to produce positive results

Enhanced company reputation by creating results satisfactory to clientele

Created repeat business by developing relationships with customers

November 1992 to January 1993

J.C. Penney Auburn, Maine Stylist/Nail Techician Achieved high customer satisfaction. Consistently recognized by management for providing superior customer service. Collaberated with clients to ensure the delivery of high quality service

1992 Augusta Beauty School

Augusta, Maine, Penobscot Cosmetology yes Maintained a 98 GPA learned all phases of hair and nail care

1985 Portland School Of Art

Portland, Maine Art History/ jewelry Bachelors The study of art history and a minor in metalsmithing the study of forging and moving metal to form jewelry and raised vessels. Maintained 3.89 GPA and graduated with High Honors

1981 Dexter Regional High School

Dexter, Maine, Penobscot College Prep Courses Yes

Education and Training

Maintained a 3.90 grade point average through high school, graduated third in the class with high honors. Member of the National Honor Society Girls State Canidate Member of student council all four years of High School. President of my senior class. Allstate Athlete in field Hockey and Basketball

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