Customer Service Management
Resume:
GAYLE BAKER
Phoenix AZ
*******@*****.*******.***
SUMMARY OF QUALIFICATIONS
Talented Procurement, Logistics, and Sales Specialist. Solid understanding
of all steps of Procurement process, from researching and securing vendor,
procuring and tracking logistics, to follow up of product satisfaction.
Extensive knowledge in purchasing, warehousing, logistics, and customer
service using SAP. Possess strong presentation and interpersonal skills.
Ability to lead and contribute as a team player and interface with
professionals on all levels. Experience in Purchasing (Global), Inventory
Control, Sourcing (Global), Material Management Lifecycle, Customer
Service, Team Leadership, and Strategic Planning.
KEY ATTRIBUTES
. Material Life cycle. Create, track, and analyze material flow. Make
recommendations when needed to improve material life cycle and savings
when possible. Write SOP's to insure corrections are adapted and
maintained.
. Able to effectively liaise with high-profile business customers, senior
management, vendors, staff and consultants and forge strategic
partnerships with various business groups.
. Execute effective follow through with a high level of customer service
to ensure repeat business.
. Experienced global procurement specialist who is reliable, dependable
and steady with internal and external stakeholders.
PROFESSIONAL EXPERIENCE
IGT Reno, NV 8/2011 -
4/2013
Business Analyst III / Material Management
. Knowledge Management Analyst
. Variant Configuration Analyst
. Create and maintain material lifecycle
. Release Tracking and Notification
. Maintain Material Lists and Material Notification
. SharePoint Administrator
. ISO Point Person
Key Accomplishments:
. Manage Knowledge Management System (Inquira)
. Software Analysis for Bills of materials in SAP
. Create and maintain Material part numbers for product life cycle
. Sharepoint Design
METSO MINERALS, INC. Portland, OR 2005 -
2010
Senior Buyer Classic Crushers
. Procurement Agent for Classic Crusher line
. Inventory control for Classic Crusher line
. Manage logistics for domestic and global purchases
. International Procurement from China, India, Brazil, Canada, and
Mexico
. Communicate between Customer service, Distribution centers and Vendors
for accuracy and on time deliveries
Key Accomplishments:
. JIT global inventory
. SAP key coordinator.
. Supervised closure of Portland Plant
Senior Buyer/CSR/Inventory Control Barmac Line
. Procured machines, wears and spares
. Procurement from New Zealand
. Customer Service Representative
. Assisted in Managing Rotor lease program
. Inventory Control
Key Accomplishments:
. Barmac Team player. Part of team that built Barmac Crusher line into a
profitable division of the company.
. Customer Satisfaction.
. Inventory turns of 4 to 6 a year.
thyssen mining - Winnemucca, NV 2003 -
2004
Office Manager
. Purchasing
. Inventory Control
. Human Resources
. Payroll entry and reconciliation
. Production Reporting
EDUCATION
MBA, (Strategic Management Concentration)
Morrison University, Reno, NV
B.S., Business Management
University of Phoenix, Vancouver WA
COMPUTER SKILLS
SAP ( MS Excel ( MS Word ( MS Power Point ( Lotus Notes ( Internet
Research Techniques
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