Operations Manager

DEJAN ZJAK

562-***-**** (cell)

Email: ***.****@*****.***

Leadership

Operations Program Procurement

PROFESSIONAL SUMMARY

An Operations Manager with over 10 years of experience in: inventory control, routing, negotiation, customer service and supplier

client relationships, ERP, also business expansion, 3PL, planning, engineering and cost reduction in following

Sectors: Consumer products, Retail, Energy, Logistics and Engineering.

A leader who can think outside the box, adapting fast to surroundings and challenges in business environment with great

communications and interpersonal skills that contribute to success with peers, vendors and clients.

AREAS OF EXPERTISE

- Six Sigma - Rationalization - Cost Reduction - Procurement Relationship Management - 3PL - Business Analysis

- Employee Management - Safety - Logistics - Pricing Negotiation - Subcontracting - Routing Management

SIGNIFICANT ACHIEVEMENTS

- Analyzed current operational efficiency and developed plan for cost reduction and quality improvement within projected budget.

- Negotiated material procurement for the new projects with savings over 15% over 6-month period.

- Negotiated fuel costs and fleet servicing and redesigned routing that resulted in lowering operational cost by 25% and improving

delivery efficiency.

- Introduced streamlined returns process for immediate action on defective merchandise. This eliminated historical scrap backlog,

enhanced RMA acceptance by suppliers, and added positive cash flow.

- Improved existing accounts relationship and open new ones, which resulted in profit increase of 15% helping SEO expert achieve

his is goal.

PROFESSIONAL EXPERIENCE

HELCO 01-2010 to 04-2013

Operations/Service Manager

Conducted business analysis to determine various departmental needs for ERP system configuration.

Scheduled installations and delivery service at most efficient time and tracked work flow while collecting customer feedback.

Scheduled process activities, planned and optimized daily operations, data reconciliation, flexibility measures, fault diagnosis and

employee time management.

Determined process flow, areas of responsibility, channeled lines of communications and conducted implementation of company’s

rules and policies.

Maximized capacity utilization and conducted 3PL with improved service time that resulted in improved customer satisfaction.

Reviewed accounts profitability and efficiency and made corrections where needed.

Supply chain management.

CFI Industries LLC 02-2007 to 01-2009

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Program Manager

Managed project schedule for multiple disciplines in an aerospace industry.

Developed team according to needed functions in order to execute schedule and increase capability and capacity, reduce downtime,

lower cycle time and reduce errors of manufacturing.

Broke schedule down to team member disciplines and communicate schedule while addressing concerns and possible risk factors.

Reviewed and authorized documents and drawings upon submission to document control.

Designed production traveler.

Ordered materials required for projects and conducted quality control upon receiving and processed return if needed.

Friedman's Appliance Center 01-2002 to 02-2007

Operations/Warehouse Manager

Evaluated current procedures and business practice and suggested improvements that have resulted in better ROI.

Addressed all employee performance problems promptly and directly in accordance with company personnel policies and

procedures.

As key member of systems implementation team, successfully implemented new system and migrated data. Key areas of

responsibility were purchasing and inventory modules.

Projected stock levels to ensure the adequate supply of all required materials, components and equipment. Developed sourcing

Reviewed employee’s performance and submitted reports, employee training, hiring and termination procedures.

EDUCATION

BS of Engineering – Organization of Work, University of Belgrade, Belgrade, Serbia

April 2001

ABCO Technology Computer Training Center, Culver City, CA

January 2009.

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