Quality Assurance Customer Service

Stevan Madrigal **** Shamrock Drive

Murray, Utah, 84107

Telephone: 801-***-****

******.********@*****.***

Skills:

Utah Insurance license #446355 (Life and Health); NPN #16965621

Practical experience in Excel, Word, Power Point, Access and databases. I

grasp technical information and concepts very well.

I have established AASHTO Material Reference Laboratory (AMRL) and Cement

and Concrete Reference Laboratory (CCRL) laboratory accreditation

for 3 previous employers.

Ability to work efficiently within a wide spectrum of operational and

organizational levels to solve complex, long-term projects.

Trained as Safety, Health and Environment (SHE) Coordinator in a heavy

civil / mining environment

Guided Engineering graduates through professional registration and mentored

laboratory technicians into supervisory positions.

Western Alliance for Quality Transportation Construction (WAQTC)

certifications (#160992) - CsTT, SRTT, LbTT

Well developed verbal and written communication skills.

Education:

University of Utah, Salt Lake City, Utah 1973 -

1979

Major Field of study - Physical Geography, with specialty in arid

lands and Glacial /

Periglacial Geomorphology (5 credit hours remain for B.S.)

Judge Memorial Catholic High School, Salt Lake City, Utah

May 1973

High school diploma

Experience:

Cognosante July 2013 - present

Certified Trainer

Partner trainer at General Dynamics Information Technology (GDIT) Contact

Center in Sandy, Utah for Customer Service Representatives providing

information for the Affordable Care Act. The length of training period has

doubled and the scope of training has increased from providing basic

background information of the Affordable Care Act to providing consumers

Healthcare plan choice options and plan enrollment using GDIT systems.

Raba - Kistner Infrastructure - Orem, Utah

February 2010 - December 2012

Laboratory Supervisor - Independent Quality Firm for Provo River

Constructors

Supervised a staff of 10-15 laboratory and field technicians performing

materials testing for I-15 Corridor Expansion (I-15 CORE) project in Utah

County, Utah. This largest project in the state's history included the

complete reconstruction of 24 miles of the existing I-15 interstate, adding

two (2) lanes in each direction, rebuilding and reconfiguring ten (10)

interchanges and sixty-three (63) bridges in Utah County.

. Increased scope of accreditation by the addition of 4 test procedures

to required AASHTO Material Reference Laboratory (AMRL) base within

two years.

. Prepared annual department budget for corporate approval.

. Performed second tier review and approval of 110,000 individual QA

tests (earthwork, concrete and flexible paving) utilizing RKI

proprietary web-based electronic data management system.

. Inspected aggregate sources before Concrete Paving production; quality

and schedule targets were exceeded.

. In several instances I provided technical input to resolve critical

construction and materials issues with UDOT and contractor, resulting

in project completion ahead of schedule and ~ $300M under budget.

. Expanded existing in house verification of laboratory equipment,

lowering cost of outside calibration.

. Radiation Safety Officer

AGRA / AMEC Earth and Environmental - Salt Lake City, Utah July 1999 -

January 2009

Laboratory Manager / Project Coordinator

. Supervised a staff of 20+ laboratory and field technicians performing

materials testing for private commercial and municipal governments

. As a result of client development, new laboratory equipment purchase

provided substantial return on investment.

. Achieved in house verification procedures for laboratory and field

equipment, expanded scope and market of laboratory testing

. Radiation Safety Officer

. Sought and attained laboratory accreditation from Association of State

Highway Transportation Officials (AASHTO), Cement and Concrete

Reference Laboratories

(CCRL) and U.S. Army Corps of Engineers

. Coordinated AMEC's Safety, Health and Environment (SHE) program to

comply with and exceed that of a major Mining / Land Development

client

Staker Paving and Construction, North Salt Lake, Utah

February 1986 - July 1999

Supervisor, Quality Assurance

. Supervised a staff of laboratory and field technicians performing

Quality Control / Quality Assurance for materials produced at several

sand and gravel quarries and Hot Mix Asphalt plants

. Performed weekly statistical analysis of aggregate and asphalt

properties to establish target gradation submittals, minimizing

penalties for non-conformance. (less than 2% annual)

. Developed annual budget for Quality Assurance department, including

Capital Expenses; Successful implementation of Superpave mix design

technology

. Radiation Safety Officer

Delta Geotechnical Consultants, Salt Lake City, Utah

May 1982 - February 1986

Laboratory / Field technician to Laboratory Manager

. Performed subsurface sampling for geotechnical reports, logging,

classification using backhoes, hollow stem auger drill rigs.

. Compiled summary of testing to be included in Geotechnical report

. Scheduled subcontractors for field testing, tracked expenses for A/P,

provided cost input for project tracking, adjusted hourly rate

schedule

Interests:

Hiking, gardening, alumni associations, skiing, cooking, reading

(fiction and historical), home repairs.

Contact this candidate