Customer Service High School

Damion Kaisley

**** ** **** ** **** West Park, FL 33023 954-***-****

********@*****.***

OBJECTIVE

Flexible and confident worker with years of expertise in IT environments,

troubleshooting and remotely dealing with computer related issues as well

as IT Security experience in handling access control CCTV and internal

computer auditing and Security policy creations.

EXPERIENCE

ACS a Xerox company 2009-2012 Montego Bay & Kingston (JM) and Gros

Islet St Lucia

Information Security Coordinator

Manage ALL security concerns for multiple locations across the

Caribbean

Create and Run physical Security protocols

Create access cards

Disable Access cards

Program Access to Site doors

Install and Manage CCTV requirements

Run Internal PC Audits

Run Emergency Drills

Train new staff on Security procedures and requirements

Worked with Local Police to Investigate fraud and theft on each site

ACS a Xerox Company 2006-2009 Montego Bay & Kingston (JM) and Gros

Islet St Lucia

Help Desk Representative

Assist CSRs with Computer related issues.

Answer incoming calls.

Assist clients with remotely connecting to Offsite computers

Imaging, connecting and installing client based systems

Server backups

Designate work IT Technicians

National Asset Recovery Services (NARS) 2005-2006 Montego Bay.

Jamaica

Command Center Agent

> Monitor Call volume

> Designate calls in cue to available agents

> Control break and lunch schedules to match call availability

National Asset Recovery Services (NARS) 2003-2005 Montego Bay.

Jamaica

Collections Agent, Customer Service

Answered incoming calls

Dealt with customers concerns

Collected bill payments

Skip tracing

Outbound calling

Teleservices Direct 2003-2004 Montego Bay

Jamaica

Sales

Sold Credit Cards to college Students

EDUCATION

Degree

Broward College

Computer Science (Pending)

High School Diploma

2012 Keystone National High School Miami, Fl

2000-2003 Herbert Morrison Technical High Montego Bay

Jamaica

COMPUTER SKILLS

Windows

. Microsoft Office Suite

References available upon request

Contact this candidate