Customer Service Representative
Resume:
Melvin Brian Vason
Pittsburgh, PA 15212
E-mail: *******@*******.***
OBJECTIVE: To obtain a permanent position whereas I can utilize my customer service skills, incorporate my accounting skills, as well as my information technology abilities.
EDUCATION: Duff’s Business Institute
Accounting Major – 1980-1981
Allegheny Community College
Computer programming Major – 1982
EXPERIENCE:
Dec. 2012 US Bank
To 225 Commerce Court
Feb. 2013 Pittsburgh, PA 15222
Transaction Services Support Operator
Monitored bank owned ATM’s.
Placed service calls for ATM’s if unable to start or bring on-line.
June 2012 Xerox Business Solutions
To 4920 Campbells Run Road
Dec. 2012 Pittsburgh, PA 15205
Midrange Operations – Computer Operator
Provide first level server support for AS400’s, UNIX and Linux servers globally.
Perform system patches on various servers while monitoring on the HMC.
Ensure backups completed successfully and timely.
Monitor the various AS400 servers as well as UNIX, Linux and Oracle servers for equipment malfunctions and messages.
Perform server reboots and AS400 IPL’s.
Monitor all server and system alerts.
Respond to all issues ticket in the Peregrine Service Center ticketing system via an alert and either resolve the issue if possible or escalate as necessary.
Aug. 2010 PNC Bank
To 35 Summit Drive
June 2012 North Fayette, PA 15275
PNC Data Center – Command Center Specialist 1
Ensure all transmissions and their prospective jobs process completely and successfully.
Resolve all incoming telephone requests for multiple issues which ranged from password resets, restarting mainframe jobs via CA7, and JES and JES2, resetting printers, cancelling jobs.
Monitor Oracle Transmission Servers to ensure transmissions were processing and not hung on the server.
Create problem/resolution tickets for each issue either monitored or telephoned into the data center.
Ensure timely and accuracy in all communications with application support personnel and shift turnover.
June 2008 Alcoa, Inc. / SAPA Extrusions
To 1 North Shore Center
April 2009 12 Federal Street
Pittsburgh, PA 15212
SAPA Extrusions Financial Shared Services – Property Accountant
Capitalized, retired, and transferred assets on daily bases that are owned by SAPA Extrusions for various plants within the company. Also responsible for reconciling all major accounts on a monthly basis.
Set up capital and expense projects for spending.
Running various reports via Oracle and exporting these reports to excel.
Daily contact with various plant managers, controllers, and accountants at the locations and plants.
Occasional travel to train plant personnel how to use the accounting system.
May 2006 Highmark BlueCross BlueShield
To 120 Fifth Avenue Place
June 2008 Pittsburgh, PA 15222
Customer Service Representative
Responsible for all incoming telephone and written inquiries across the United States from medical providers and members responding to medical benefit questions, medical claim research, and policy updates.
Dec. 2001 Alcoa, Inc.
To Alcoa Business Service Center
July 2005 Pittsburgh, PA 15212
Financial Shared Services – Property Accountant/Advanced Ledger Technician
Capitalized, retired, and transferred assets on daily bases that are owned by Alcoa for various plants within the company. Also responsible for reconciling all major accounts on a monthly basis.
Set up capital and expense projects for spending.
Running various reports via Oracle and exporting these reports to excel.
Daily contact with various plant managers, controllers, and accountants at the locations and plants.
Sept. 1999 Alcoa, Inc.
To 201 Isabella Street
Dec. 2001 Pittsburgh, PA 15212
Global information Systems – Computer Operations
Computer Operator/Unix Computer Analyst
Added UNIX printers to the network; Performed UNIX/Oracle restores upon request; Checked UNIX/Oracle File System backups and troubleshooting backup problems.
Added UNIX printers to various servers via customer requests throughout Alcoa globally. Ensured successful completion of the nightly backups.
Also performed restores and file copies via request by the customer/user.
Maintained, monitored, and ran all MVS, VSE consoles, Network consoles, Tape Silos, and various other equipment within the computer room.
Primary duties were:
Printed all payroll checks and deposits for the company.
Monitored all mainframe MVS, VSE, and OS390 jobs, ensuring they run cleanly without abends and JCL errors. If a job failed Restarted or reran failed (abended or JCL’d) jobs via CA Scheduler.
Supported requests by programmers and analysts.
Reset passwords for end-users regardless whether it is a CICS password, TSO Password, UNIX password, or an Oracle password.
April 1998 Allegheny General Hospital
To 320 East North Avenue
Sept. 1999 Pittsburgh, PA 15212
Financial Patient Management Systems – COBOL Systems Application Programmer (Signature/Invision)
Created and performed system upgrades. Also responsible for making sure all financial jobs completed successfully on a daily basis.
Primary duties were:
Maximized up-time for end users by making sure the daily schedule job flow started on time and runs without interruption, for example, without abends or JCL errors.
Completed all service requests from clients, completing these requests through AD Hoc.
Created month-end jobs for month-end reporting.
On-call for one week every month.
March 1996 Allegheny General Hospital Information Systems
To 320 East North Avenue
April 1998 Pittsburgh, PA 15212
Computer Operations – Senior Computer Operator
Maintained and monitored all MVS, VSE, and OS390 consoles on the IBM Mainframe.
Primary duties were:
Ensured all jobs ran successfully and ensuring maximum up-time for end users by these jobs running on time and efficiently.
Supported all programmers and analysts with appropriate requests.
Ensured all production backups and jobs for down-time as well as up-time jobs for several different systems were run efficiently and in a timely fashion.
Reset passwords for end users
Replaced terminal keyboards, printers, etc., at the hospital site upon request but only if non-functional.
Ensured the shift ran clean and thoroughly.
Nov. 1990 Mellon Bank
To One Mellon Bank Center
March 1996 Pittsburgh, PA 15219
Network Services Division, Merchant Enrollment Department
Operations Analyst
Supported Network Services product line and associated merchant system processors.
Primary duties were:
Set up and enrolled new and existing merchants on Mellon’s Merchant Enrollment System, which included debit networks VisaNet, MAPP, NDC, MAC, Most, NYCE, Maestro, Interlink, Honor, Pulse and Star debit. Credit/Debit card network set up included Discover, American Express, Diners Club, MasterCard, and Visa. All networks, both debit and credit, were set up for electronic draft capture.
Other responsibilities included control of inventory for credit card terminals, printers, printer roll paper, pin pads, etc.
Aug. 1985 Xerox Corporation
To Customer Service Support Organization
Aug. 1990 Pittsburgh, PA 15220
Senior Customer Service Representative
Handled all incoming telephone requests for service, whether internal or external.
Primary duties were:
Dispatched technical engineers to service calls and to receive calls for service from external customers while simultaneously entering all pertinent information into the system as a trouble ticket.
Resolved as many customer issues as possible over the phone at the time the call for service was first initiated.
Traveled occasionally to educate customers on products and services.
Sold various Xerox Products to external customers.
Organized and facilitated meetings.
ENVIRONMENTS:
Hardware:
IBM Servers, HP Servers, HP Tape Drives, EMC Servers and other EMC Equipment, StorageTek Tape Drives, IBM Mainframe, Mainframe printers, AS/400, StorageTek Silo’s, Tape Librarian, and various PC brands.
Operating Systems:
UNIX, Oracle, JES, JES2, MVS, OS/390, VSE, CA7
Languages:
UNIX, Oracle, COBOL, JCL
Aplications:
UNIX/Oracle, NT, CA-Scheduler, CA7, TSO, ISPF, Sysview, SAR, InfoMan, Network Data Management (NDM), SystemWare
Software:
Windows XP, Windows 95, Windows 98, Microsoft Word, Excel, GroupWise, Outlook, Microsoft Exchange, Calendar Create, Access, Lotus Notes.
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