Customer Service Management
Resume:
Cedric W. Cooper
Killeen, TX ***49
******.********@*****.***
INFORMATION TECHNOLOGY / PROJECT MANAGEMENT
Versatile experience of learning, and continuous learning in the
information technology field, with diverse experience in that field.
Military oriented training and proficiency made me a confident, dependable,
time managing, organized, problem identifier and problem solver. Working
with a large network of people has made my communication and customer
service skills, professional and well accepted. With 8 years of experience
in this field, and a wide range of different task and objective. My
knowledge, work enthusiasm, and willingness to learn is admired by all
areas and fields in need of a complete, hard worker.
COMPETENCIES
Leadership Skills Communication Team Management
Computer Systems Typing (60 WPM) Multi-tasking
Organizational Skills Information Management Professional
Appearance
Time Management Information Systems Project Management
Customer Service Team Worker Detail Oriented
SPECIAL ACHIEVEMENTS / AWARDS
Managed a WLAN for military units Successfully built networks for
several companies and military
Implemented means of detecting Physically fit/trained to perform
computer vulnerabilities for physically challenging task.
military
ARCOM Overseas Ribbon
National Defense Service Medal Army Service Ribbon
Global War on Terrorism Medal
COMPUTER SKILLS
. Software programming (adobe, java, Microsoft office applications,
active directory
. Hardware repairs (workstations, laptops, personal computers, printer,
routers/switches/hubs, cat5/cat6, RJ45, monitors, motherboards)
. Hardware installations (disassemble and reassemble
desktops/laptops/monitors, motherboard and all computer components,
cat5/cat6, router/switches/hubs, printers
. Windows operating systems, WLAN, LAN, Cisco Routers, TCP/IP, building
and managing a functional network
PROFESSIONAL EXPERIENCE
IT Tech/Tech Support - Scott and White / Temple TX June
2013 - September 2013
Manage inventory and distribution of all Tech /PC equipment. Prepped
and imaged all computers for distribution to all hospitals/clinics for
epic project. Hands on setup of all computers for users refurbishing
users profiles. Also used remedy ticket system to track users issues,
and fix in timely manner, whether its remotely or hands on. Issues
varied from installing printers, recovering data, and training on
computer safety.
Selector - HEB Distribution / Temple TX December 2012 -
June 2013
Responsible for reading production schedule, customer order, work
order, and shipping orders. Assembles customer orders from stock and
palletize, convey the material on a motorized pallet jack from
production area to shipping area. Completing numerous orders in a safe
manner, on a productive time frame.
Motherboard Tech - Acer Repair Center / Temple TX April 2012-
September 2012
Test motherboards to determine reasons for it malfunction(s). Repair
motherboards, and retest until it meet Acer standards. Meet team goals
for number of boards expedited per day.
Material Handler - Pilgrims Pride / Athens GA
August 2011 - March 2012
Responsible for handling and distributing final products in a food
processing plant.
Computer Technician - Acer Repair Center / Temple TX
February 2011 - June 2011
Diagnosed computers to determine why it has unsatisfactory
performance. Disassembled, repair and reassembled computers. Test and
repair until it meet Acer standards. Meet team goal for number of units
being repaired and shipped to satisfied customer.
Network Maintenance - TRS Telephones / Killeen TX September
2010 - February 2011
Field Technician, upon request from customer I would repair networks.
Cisco routers, internet access repairs (hardwire and wireless), built
cat5/cat6 cables and professionally installed throughout offices and
buildings, to create an operating network.
Tech Wise - US Army / North Fort Hood, TX
August 2008 - September 2009
Assist military with their field operations. Role played during
different scenarios to prepare units for deployment in real oversea
life environment.
Information Systems Analyst - US Army / Fort Hood, TX
April 2005 - May 2009
Supervised a small group of computer techs inside my unit. I would
prepare training for them and train other users on the importance of
securing and maintaining their systems on the Fort Hood/DOIM network.
Repaired all hardware and software issues users would report to me and
my section. Received a variety of training to keep me efficient enough
to maintain a well organized section, to provide technical support to not
only my unit but the entire army.
EDUCATION
Information systems certified Fort
Gordon Army Base, 2005
Information systems, some college completed Devry
University/Decatur GA, 2004
High School Diploma
Cedar Shoals High, 2003
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