Customer Service Sales

Marcus B. Foster

**** *. ********** ****.

Apt. 1043

Las Vegas, NV 89117

*******.*@*****.***

Primary 702-***-****

* Dedicated customer service representative with 5+ years of experience in retail and office service settings. Consistently achieved high customer satisfaction, commendable improvements, and turnaround of underperforming company operations.

* Strong conviction to grow with the company; seeking a fulfilling and secure position that offers growth opportunities, rewarding benefits, and allows me to utilize my leadership skills and experience to help the company advance efficiently and productively.

Areas of Expertise

Customer Service

Sales

Retail Operations

Complaint Handling & Resolution

MARSHA/ FOSSE database

Asset Management

Data Entry

Telemarketing

Microsoft Office 2010

Saratoga application

Information Technology

Adobe Web Suite 5.5

Graphic Design

Web Development

Hospitality Industry

Professional Experience

Starwood Hotels & Resorts

Lancaster, CA

Reservation Sales Associate

06/2012 to 05/2013

* Make reservation sales for Starwood Hotels & Resorts, both domestic and international.

* Provide personalized and engaging customer service to existing clientele and new aspiring travelers.

* Offer assistance to travel agents, loyalty program members, hotels and the general public in regards to all properties of Starwood Hotels and Resorts.

* Confirm, modify and/or cancel reservations and provide information regarding Starwood properties with a focus on reservation sales.

* Provide account maintenance to loyalty members while ensuring privacy and security.

Courtyard By Marriot

Palmdale, CA

Front Desk Lead / Night Audit

05/2011 to 05/2012

* Register arriving guests and assign rooms.

* Maintain an inventory of vacancies, reservations and room assignments.

* Compile and check daily record sheets, guest accounts, receipts and vouchers using MARSHA/ FOSSE database.

* Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.

* Act as hotel system liaison during night hours.

* Balance and audit accuracy of room revenue, food and beverage revenue, cashier’s reports, guest and house accounts.

Shiekh Shoes

Palmdale, CA

08/2009 to 04/2011

Lead Sales Associate

* Customer Service (Up-sale all promotions to customers while meeting daily sale quota).

* Cashier (Processing special orders, daily sales and deposits).

* Stock and Maintenance (Managing/organizing inventory and shipments).

* Safety & Loss Prevention (Theft prevention, compliance and enforcement of safety regulations).

* Closing & Opening Store (Carry out all retail operations and personnel accountability).

Information Technology

California State University, Northridge

Northridge, CA

08/2007 to 07/2009

Networking Assistant

Business Continuity Assistant

Call Center Representative

Information Associate

* Install, configure, and document network infrastructure.

* Assist with business continuity phases and test implementation.

* File and maintain documentation regarding managerial projects.

* Call Alumni, faculty and parents to raise money for various university departments.

* Answer incoming calls from help desk and forward to their respective location.

* Greet and assist patrons with information related to college campus.

*During my employment with CSUN I was promoted 3 times for outstanding performance*

Education

Littlerock High School Littlerock, CA

09/2001 to 06/2005

California State University, Northridge Northridge, CA 09/2007 to 06/2009

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