High School Technical Support
Resume:
Matt Bumpas
Bartlesville, Ok **003
****.******@*****.***
OBJECTIVE
Pursuing entry to mid-level position which will allow the use of experience in technical support and troubleshooting, as well as provide a solid career path for a dependable and committed individual.
EXPERIENCE
Jr. CAR Analyst
OakTree Software – ConocoPhillips February 2013 – May 2013
* Identifying, analyzing and categorizing all applications and critical office documents accessed by users; performing user interviews
* Determining Windows 7 compatibility and recording all information in a database
* Performing remediation action which could include license purchase or initiating software development
* Liaison with local & global IT teams and application vendors as required
* Recommended which applications require to be tested prior to deployment
* Creating generic user profiles to be utilized during the Deployment Phase
Field Technician January 2012 - July 2012
Dish Network
* Dish Network New Installations
* Technical Support / Troubleshooting Existing Services
* Provide “End-to-End” Inspections for Building Code Adherence
* Ensured Azimuth and Elevation Accurate and Peaked
Data Analyst June 2007 - December 2011
SGS
* Personally Developed P.T.S. and P.T.S. 2.0 Databases and Workstation Client Applications; Project Tracking Systems for Progress Reporting
* Personally Developed C.A.R.E.; Caution Action Reporting Engine for BP Well Sites to Support Internal Resolution Measures; Wrote Automated Logic which is Still Utilized on Web
* Provided with Direct Access to UltraPIPE SQL Database for Querying Report Data; Attended Bi-weekly Meeting with BP to Present Data
* Data Entry of Field Inspections for Web Accessibility
* Initial CAD of Isometric Drawings Using AutoCAD and/or BricsCAD
* Administrative Access to UltraPIPE for Database Changes and Global Analysis Calculations
* Front Line Support for Local Ultrapipe Applications and Tables
* Received Classroom Certification for Ultrasonic Thickness Measuring
* Utilized by IT to Assist with Large Scale Projects Regarding Workstation Hardware; Assisted with OS Changes and CPU Upgrades
Order Filler August 2006 – July 2007
Wal-Mart Distribution Center
* Pulled Orders for all Areas
* Certified Forklift Operator
* Dispatched Completed Shipments as Needed
* Worked as Safety Monitor as Needed
Team Coach February 2003 – September 2005
ClientLogic
* Personally Developed Real-Time Close Rate Reporting System for Up-to-the-Minute Performance Data
* Responsible for Team of 20 to 25 Agents
* Worked on Both Sale and Customer Retention Campaigns
* Ensured Compliance Regarding In-house and Client Policies
* Monitored Proper Staffing Levels on Weekends
EDUCATION
* Attended UNLV, Las Vegas, Nevada for 2 Years. Major was Computer Programming.
* High School Diploma from Cactus High School, Glendale, Arizona
Hobbies:
* Building / Maintaining Computers for Extended Family
* Testing Various Linux Operating Systems
* Logic Tests and Puzzles
* Attending Air Shows with Family and Collecting Air Show Memorabilia
Awards:
* Awarded Quarterly Sales Team Recognition from ClientLogic
* Received Company Recognition and Monetary Bonuses for Work on P.T.S. and C.A.R.E. Databases and Applications from SGS.
* Received Numerous Colleague Driven Awards for Monthly Recognition from SGS.
PASSPORT/TRAVEL AVAILABILITY
* No current Passport, but is willing to travel as needed within the U.S.
* Prefers 3 days to 1 week notice prior to travel (but could be available within 48 hours if necessary)
Contact this candidate