Customer Service Quality Assurance
Resume:
EXPERIENCE
Andrew
United Packers
Sutton Chattanooga, TN
January 2011 Present
Loading Supervisor
Harrison, TN 37341
January 2013 Present
● Supervise 33 employees, including bargaining, non bargaining
and temporary employees in a warehouse/distribution setting.
****.******@*****.***
● Monitor and approve time and attendance, issue disciplinary
actions and maintain those records for all employees.
● Train and evaluate employee performance and adjust staffing as
necessary for work volume.
● Work closely with members of management of other
departments to ensure that our department met orders
whenever possible.
Warehouse Supervisor
November 2011 January 2013
● Responsible for supervision of Forklift Department, including
those in production area, shipping/receiving and warehouse.
● Monitor incoming and outgoing over the road and shuttle loads,
check built orders, create bills of lading and resolve issues as
they arise.
● Monitor and approve time and attendance, issue disciplinary
actions and maintain those records for all forklift employees.
● Work closely with production supervisors to ensure accuracy of
shipping and production counts.
● Ensure that department follows all applicable HACCP, ISO and
GMP standards.
Forklift Operator/Material Handler
January 2011 November 2011
● Operated forklift in production and loading areas and pallet jack
in loading department.
● Built, checked and loaded orders in loading department.
● Operated forklift for depalletizer in production area.
Wal Mart Distribution
Reno, NV/Opelika, AL/Shelbyville, TN
June 2006 January 2011
Freezer/Dairy Deli Putaway Driver
July 2008 January 2011
● Accurately and efficiently put away received pallets using a
standup forklift.
● Performed Clean as you go functions to ensure a safe and
clean working environment.
● Visually inspected pallets before putting away to ensure correct
receiving.
● Assisted in other areas of receiving when volume or workload
required.
Meat & Produce/Freezer Orderfiller
June 2006 July 2008
● Accurately and efficiently fill store orders using electronic
headset.
● Performed Clean as you go functions to ensure a safe and
clean working environment.
● Performed Chase function, pulling cases that were not in pick
slots for orderfillers.
● Assisted in other areas of shipping when volume or workload
required.
Cross trained in many other areas of warehouse, including:
● Replenish pallets to pick slots using forklift.
● Unload incoming trucks using forklift and pallet jack.
● Verify incoming and outgoing trailer loads against trailer control
records for correct product and temperatures.
● Worked with Quality Assurance when volume required,
checking accuracy of inventory.
Safety Council
Baton Rouge, La
January 2003 – March 2004
Plant/Contractor Support Specialist
● Promoted to Plant/Contractor Support Specialist in January
2004.
● Served as help desk type support for Owners and Contractors
to resolve any questions or problems either had regarding
products or services.
● Audited programs to ensure they met organizational standards.
● Responsible for reviewing new programs and reporting on them
to management.
● Scheduled in house and off site classes according to the needs
of the customer.
● Continued off site support duties.
Served as Customer Service Representative from January 2003 to
December 2003.
● Assisted incoming customers at Customer Service Counter.
● Went off site to perform administrative and support duties for
programs that company delivered.
● Performed teller type duties at Customer Service Counter.
Took money for services, and was responsible for batch of
money at the end of the day.
● Received incoming faxes and entered them into Access
database (data entry).
● Monitored student progress on computer based classes and
assisted with questions and problems of the students.
● Answered incoming phone calls and either assisted customer
with problem or transferred to correct person who could assist
them.
EDUCATION
High School – Robert E. Lee High School in Baton Rouge, La
College Columbus State University in Columbus, Ga., Bethel
University (expected 2014)
REFERENCES
Available upon request.
Contact this candidate