Customer Service Manager

Darcelle Medina***** Ave del sol, Walnut, CA *****Phone: 949-***-**** E mail:

**************@*******.***

Actively seeking a position as restaurant manager with an organization in need of a multi faceted professional with experience and

expertise in

Leadership and Management Communication and CoordinationDatabase Management Customer Service Management Problem Solving

and AnalysisPerformance ImprovementsMaximum Customer ServiceEmployee Training and DevelopmentAccounting and Payroll

Profile OverviewArticulate and detailed customer service oriented professional with proven track record in negotiating and

enforcing collections activities, expediting the clearance on delinquent accounts, and driving the development of superior customer service

and high performance. Communicates effectively with clients to negotiate billing disputes, resolve issues, and establishes credit lines with

appropriate limits to meet client needs and repayment abilities. Expertise combines a proficiency in developing and leading top performing

teams which encompasses hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff. Solid project

coordination skills and exceptional research, analysis and accounting abilities. Efficiently manages business operations, exercising strong

organizational and people management skills. Certified Computer Office Assistant possessing advanced clerical abilities, social media

knowledge, invoice processing techniques, with proficiency in utilizing MS Office Excel.

Professional Experiences

Collections Specialist, Client Relations Republic Document ManagementCompany Address: 660 N Diamond Bar Blvd, Diamond

Bar, CA 91765Employer: Republic Contact Number: 909.860.8446Sept 2012 – April 2013

Maximized efficiencies by handling customers effectively through identification of their needs, quickly gaining trust,

approaching complex situations and resolving problems.

Contacted and collaborated with work comp carriers and defense attorneys. Sent out pass dues, liens and settlement from

objections via fax, email, and phone calls.

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Darcelle Medina19338 Ave del sol, Walnut, CA 91789Phone: 949-***-**** E mail:

Call Center Supervisor Wine Country Gift BasketsCompany Address: 4225 palm St., Fullerton, CA 92835Employer Contact

Number: 800.394.0394Sept 2011 – Jan 2012

Responded to daily phone calls and took orders while supervising a team of 20 to 30 representatives.

Maintained strong knowledge of all products and services as well as excellent service, talk/wrap time, data, and both client and

consumer satisfaction levels.

Built a team that effectively supports client programs, products and services, and led workflow distribution and floor

management ensuring service levels were satisfied.

Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching,

training, professional development, and corrective action plans.

Reviewed call center statistics to measure staff performance and the need for improvement.

Assistant Manager Vie De FranceCompany Address: 3333 Bristol St. Ste 1420, Costa Mesa, CA 92626r Contact Number:

714.557.1734Sept 2010 – May 2011

Managed a full service restaurant and oversaw wait staff, host, cooks and cashiers from 20 to 40 employees.

Supervised all customer service, maintenance, employee training and finances including hiring and counseling of employees.

Created weekly schedules for the cashiers and kept track of in and out times for staff in keeping weekly labor goals.

Involved with all cash handling procedures; all cash drawers were a counted for every shift as well as the safe, counting out all

severs and cashiers at the end of every shift; made the end of shift deposits accounting for all the revenue for the day.

Made sure that all foods were being properly stored and handled by staff (serve safe certified).

Increased restaurant’s revenue with seasonal promotional campaigns.

Manager Specialty’s Café and BakeryCompany Address: 4695 Mac Arthur Blvd Ste 170, Newport Beach, CA 92626Jan 2009 – June

2011

Managed front and back house closing; ensured all orders were being handed out in a proper and timely manner and cashiers

were handling orders and money correctly.

Maintained a clean seating area and made sure all supplies were neatly stocked; kept all bakery items available and provided

great customer service.

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Darcelle Medina19338 Ave del sol, Walnut, CA 91789Phone: 949-***-**** E mail:

Consistently kept the kitchen clean and all foods were at the right temperature, and prepared food as needed.

Managed cash handing and responsible for all cash in store; counting all registers, paid out and expenses outside the store, all

employee deposits and store deposit to the bank.

Checked inventory every week and made sure all pars were being met.

Administered hiring and counseling of employees. Trained employees on skills to obtain a position.

Sales Associate NordstromCompany Address: 500 Brea Mall Way, Brea CAr Contact Number: 714.529.0123May 2007 – Mar 2008

Always made sure that all items were being organized and displayed for customers to see new product, as well as designer.

Complemented for minimizing hassle returns and always made the customer feel number one and had a great experience.

Frequently made top sales by communicating current product features and benefits to customers

Engaged customers in order to provide to them what they need in terms of product and quality services.

Promoted brands when instructed and processed transactions in a time efficient manner.

Maintained work area in terms of cleanliness and hygiene.

Pastry Cook Disneyland Parks and Downtown DisneyCompany Address: Oct 2004 – May 2008

Responsible for baking and creating pastries for the hotel.

Created desserts by recipes in a proper timely manner and baked muffins, scones, Danish, cookies, cakes and tarts icings and

fillings.

Education and Certifications

GED: Baking and Pastries (2007) Le Cordon Bleu

High School Diploma 2003 Rowland High school

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Darcelle Medina19338 Ave del sol, Walnut, CA 91789Phone: 949-***-**** E mail:

Certifications:

Microsoft Word Certification 13ʹ

Microsoft Excel Certificate 13ʹ

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