Customer Service Technician

Demetrius Bell

**** ********* ***. - ******, ** *4321

*********@*****.*** - 330-***-****

A hard-working individual who is willing to manifest my energy in an

effort to fulfill all responsibilities to my employer. I developed

excellent written and verbal communication skills by writing memos,

letters, and having ten plus years of service experience. I developed

excellent interpersonal skills by interacting with consumers on a

personal as well as professional basis.

WORK EXPERIENCE

Field Service Technician

Hach Company - Copley, OH - December 2006 to May 2013

Duties include calibrating and repairing complex electronic equipment

pertaining to the water industry. Responsible for completing

administrative duties while maintaining an extensive inventory. Provided

traning as well as installing equipment to customers specifications

Service Technician

Huntleigh Healthcare - Cleveland, OH - June 2003 to December 2006

Duties include repairing electronic equipment to include fetal

dopplers, DVT pumps and complex hospital beds used in the medical

industry. Responsible for providing training, generating sales,

delivering equipment, and addressing concerns for our major accounts.

Also act as the liaison between Huntleigh Healthcare and the Cleveland

Clinic Foundation.

Service Technician

Northcoast PCS - Cleveland, OH - April 2002 to June 2003

Duties include repairing and programming cellular equipment from a

Variety of manufactures. Also responsible for tending to the customers

needs on a professional basis.

Installation Technician

Honeywell - Cleveland, OH - March 2001 to April 2002

Duties Include installing controls for existing heating and

air-conditioning systems in commercial buildings. Also required to

download software into controls.

Service Technician

Airtouch Cellular - Fairlawn, OH - June 1998 to August 2000

Duties include performing administrative duties while also

repairing, programming, and installing cellular telephone

equipment from a variety of manufacturers. Also handle

inbound traffic while displaying exemplary customer service skills.

Account Executive

Airtouch Cellular - Fairlawn, OH - May 1997 to June 1998

Duties include scheduling appointments, marketing cellular

equipment, obtaining referrals, expanding customer base and fulfilling

customer needs.

Customer Service Representative

Airtouch Cellular - Fairlawn, OH - November 1996 to May 1997

Duties include handling inbound customers, addressing customer

concerns, and providing exemplary customer service.

On-Site Service Technician

Airtouch Cellular - Fairlawn, OH - November 1995 to November 1996

Duties include scheduling appointments to repair, program, and install

cellular equipment in various service locations. Applied good customer

service while interacting with customers on a personal and professional

level. Also performed administrative duties.

Process Technician

Plastipak Packaging Corporation - Medina, OH - January 1995 to November 1995

Duties include setting up, operating and making adjustments and repairs

to a group of machines and auxiliary equipment.

EDUCATION

Computer Information Systems

University of Akron - Akron, OH

1999 to 2001

Associate Degree in Electronics Technology

National Institute of Technology - Cuyahoga Falls, OH

1990 to 1992

SKILLS

Inventory Management, Customer Service, exemplary Technical aptitude

ADDITIONAL INFORMATION

OBJECTIVE

A challenging career with the opportunities for growth and

development, where my education, training, and technical ability will be

an asset to your organization.

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