Customer Service Sales

Danielle Lampman

**** ****** **., ******* ****,

IL 60014

Home: 815-***-**** - Cell: 847-

***-**** *****:*********@***.***

Professional Summary

I am currently working in customer relations for Condor German Airline in

Itasca. I take care of all customer claims, researching and writing letters

for all claims for North and South America. I enjoy working in an office

and communicating with the public. I am interested in finding a job that

has more opportunity for advancement and is closer to my home.

Core Qualifications

. Have the ability to communicate with many groups of people

. Speaks German fluently and has knowledge of

. Have had great customer service experience.

Had two different at home businesses with a down line and large client

list.

French

. Lived in

Germany and France and

attended school in both

countries. Has both

international

. works great with team i.e. different classroom teams teachers, aides,

therapists etc...

. Have very strong communication skills

. Great problem solver and quick learner

. Computer proficient i.e. worked at airlines as a customer service

agent, front desk hotel supervisor (Microsoft Office, Word, Exel)

experience and knowledge.

. is always approachable and open to change

Experience

Special Education Paraprofessional and Teacher Aide

September 2006 to August 2012

District 47 school district - Crystal Lake, IL

I worked in special education with preschoolers for half a day and worked

in the Elementary school Kindergarten through 2nd grade as a

paraprofessional in a special behavioral program. I enjoy working with all

kinds of children and teachers and it is a very rewarding job to help

teach children. I was lucky to work close to my home as well, while my own

children were in school. I enjoyed working in the elementary school for

nearly 8 years,but needed a job with better salary and benefits. I am a

people oriented person, looking to use my communication skills and

language skills in another setting. I enjoy working with the public and

being part of a team.

Independent Sales Consultant for Stampin Up

March 1998 to December 2005

Stampin Up - Sandy, UT

I had my own at home business and taught classes on stamping and scrap

booking, selling the products for the company Stampin Up. I had a downline

of 6 people who looked to me for suggestions and guidance in their own

businesses. It was a perfect job for me because I had small children and

wanted to make my own hours in order to be home with them. It made me even

more outgoing and customer oriented as a person working in a direct sales

company. I even started my own jewelry business which I still continue

today.

Passenger Service Agent

June 1987 to October 1994

Lufthansa German Airline - Chicago O'Hare, IL

I worked the airport passenger service at check in and assisted passengers

upon arrival and departure.

Passenger Service Agent

March 1987 to July 1988

Swissair - Chicago O'Hare, IL

Worked part time at O'Hare till a full time position opened.

Front Desk Supervisor

June 1987 to June 1988

Swissotel - Chicago, IL

I was in charge of the front desk operations at a large Chicago

international hotel. I was responsible for 5000 dollars in cash daily. I

was in charge of customer satisfaction and had to problem solve and have

good communication skills working with hotel guests.

Education

University of Wisconsin 1987

Madison, WI, USA

German Lierature/french and art history

BA

Albert Ludwig Universitat 1986

Freiburg, 1m Breisgau, Germany

German literature exchange one year 86-87

Universite Catholique de Ie West 1986

Angers, France, France

French intensive language summer class summer exchange in language only

Lake Forest Academy 1983

Lake Forest, II, USA High school diploma

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