Customer Service Management
Resume:
Joseph Bonaventura
Anderson, SC 29621
**************@*******.***
Education:
Lane Community College – Eugene, Oregon
** ***** ****** ******** ******ment degree
Professional Skills and Highlights:
Management of 3-15 employees
10 years customer service experience
Advanced from entry level to management positions in all jobs held
Used solution based method to cut $80,000 of waste
Designed and implemented a procedure for efficient packaging of product
Payroll calculation for 8-15 employees
Forklift operation
Conduct follow up with management about production levels using various forms of
communication
Negotiate pricing with vendors
Writing purchase orders
Communicate effectively with trucking companies to coordinate pick-ups and wrote bill of
ladings
Coordinate production schedules
Prepare products for shipping
Work Experience:
Signature Retail Services – South Carolina and Tennessee
Dayshift Foreman – December 2011-January 2013
Esco Turbine Technologies – Chittenango, New York
Shipping Supervisor – August 2005 – September 2008
Promoted to Outside Service Coordinator – September 2008 – October 2010
General Electric – Rome, New York
Shipping Supervisor – February 2000 – August 2005
Willamette Industries – Cottage Grove, Oregon
Glue Line Lead – September 1983 – June 1997
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