Customer Service Quality Control

C h r istopher D. Sprinkle

***** *** ** ***** ***, Al 36541

251-***-****

*****.**********@*****.***

Summa ry of Qualifications:

• Active DoD Security Clearance (Secret)

• Succeeded in a rapidly changing and stressful environment by employing the

best practices of the organization and applying them to a challenging

s ituation

• Accountable for millions of dollars of computer, satelli te, and communications

equipment on a daily basis in a rapidly changing environment

• Possess electronics t raining and proficient electronics skills

• Knowledgeable computers skills

• Use, maintain, repair, and care of various types of communications

equipment

• Use of various types of communications monitoring equipment

• Communications and electronic equipment t roubleshooting techniques

• Use care and maintenance of various Power Generator systems

• Use, maintenance and care of large and small parabolic antenna systems

• In tegration of various networking systems

Work Competencies: A ttention to detail, self-discipline, ability to prepare and

p lan ahead, m ulti-tasking, c ritical thinking, teamwork, t ime management, ability to

work autonomously, s trategic thinking, systems thinking, and quality control

analysis.

Work H istory:

U nited States Army (August 2010 - Present)

Satellite Telecommunications Engineer/ P rogrammer

• Maintained over 35 24/7 Government Strategic Satellite Networks on a daily

basis around the world

• Programmed over 25 links using a variety of RF equipment

• Trained 10+ new incoming personnel on standards and procedures

• Performed preventive and repair maintenance on equipment daily, saving the

Department of Defense (DoD) millions of dollars

• Upgraded COMSEC security software on a daily, monthly, and annual basis

• Computed daily mission reports on mission to satelli te controllers, distant

end users, and Defense Information Systems Agency (DISA)

Christopher Sprinkle

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• Solved network issues preventing prolonged outages and saving millions of

dollars for the DoD and saving contracts

• Operated and Calibrated Network/Spectrum Analyzers, Power Meters, and

S ignal Generators

PRP Inc., d.b.a. Arby’s (June 2009 - July 2010)

Manager

• Managed store for 3 different shifts

• Managed money on daily basis

• Provided H igh quality customer service

• Maintained store standards and company standards in excellent condition

• Supervised up to 10 other employees at a time on a daily basis

Moody’s Electric (November 2007 - February2008)

Electricians/Quality Assurance/Quality Control Helper

• Installed electrical and fiber optic cable

• Ran, cut, and hung cable t ray

• Installed, bent, cut, and hung conduit for cable

• Assisted QA/QC with checking work orders, checking end results of multiple

job completions, getting completions signed off by Chevron Operations

Personnel on a daily basis

• Monitored and implemented workplace and fire safety

Education:

• US Army Advanced Satelli te Communications School

• Certification as EMT-B from University of South Alabama

• Certified t raining on K IV-7M equipment

• Certified t raining on DSNT-E equipment

• H igh School Diploma, Faith Academy

Contact this candidate