Customer Service Sales

Nicole Smith

Elgin, IL

**********@*****.*** - 630-***-****

Customer Service/Administrative Assistance

WORK EXPERIENCE

Customer Service / Warehouse Clerk

RPM Midwest Sales - November 2012 to April 2013

• Closing Orders

• Data entry; expediting, professional follow up

• Wrapping skids / Banding skids

• Handled the fort lift

• Handle credits and issuing RMAs

• Receiving shipments

• Scheduling freight pickups

• Locating stock

JR Inside Technical Sales

OSG Tap & Die INC - February 2008 to September 2012

• Assist with product selection;

• Support with technical information;

• Handle Price and Availability inquiries and secured the order;

• Professional preparation of necessary export documents;

• Data entry; expediting, professional follow up;

• Processed web orders as well as EDI orders;

• Experienced in a fast-paced warehouse setting;

• Handle credits and RMA’s;

• Hired as Customer Service receptionist in February 2008; Promoted to Customer Service in December 2009

and ultimately Inside Technical Sales in April 2011;

Receptionist

Bloomingdale School of Music - July 2006 to December 2007

• Scheduled appointments and lessons for students;

• Provided superior customer service;

• Problem-solving with situations involving schedule changes and re-registering

• Open and closed the studio.

Sales Associate

Deb Shops - January 2006 to June 2006

• Attentive to customer needs and requirements;

• Cashier and sound financial skills;

• Maintained superior cleanliness and organization;

• Prompt receiving and stocking of merchandise.

EDUCATION

Glenbard East High School

August 2002 to January 2006

ADDITIONAL INFORMATION

Very determined, loyal, optimistic, looking for career position in a fast-paced and customer-centric environment.

An avid learner who works well in small groups and individually. I have a proven track record of results in

customer service and problem-solving and keeping projects on track and accurate.

Contact this candidate