Administrative Assistant Manager

MARIE QUALIOTTO

562-***-**** *************@*****.***

Summary

Worked at ACS, A Xerox Company (Affiliated Computer Services), for

over 16 years. ACS is a service provider for the Stafford loan

industry. During this time frame, I worked in several departments:

Loan Origination, Campus Support Services, Conversions, Documentation,

IT and learned many facets of each department and how they are all

integrated in the success of processing and servicing the student

loans.

However, I enjoyed working as a Technical Support Analyst in the Loan

Origination Dept. I was recognized for the knowledge of Commonline4

file layouts, testing with various clients and implementation of

electronic file exchange between ACS and the clients.

Key Qualifications

Client Interfacing Event Coordination Performance Evaluation

Client Interface Testing Coordination/Setup Implemented 15

Client Services Electronic File guarantors

Client Implementation Implemented various

Testing/Implementation Post Test Assessment w/Client lenders/schools/disb.

agents

Professional Experience

ACS, a Xerox Company (Affiliated Computer Services)

Jun 1995- May 2012

Transaction Processor - Documentation Dept.

Duties entailed preparation process of all Stafford defaulted student loans

and assure all Promissory Notes and other imperative documents were on our

database. These documents were then submitted to our Default Department

for claim purposes for each designated guarantor. Coding of these accounts

was also required onto our database for tracking and status purposes.

Other daily tasks were pulling files, coding accounts accordingly, locating

and requesting missing documents be scanned to our database. A daily

quantity and quality of loans completed by each employee would determine

the pay for each day.

Campus Support Specialist - Campus Support Services Dept.

Duties entailed answering phone calls from the students/schools and

assisting them with general questions relative to the status of their loan.

Schools and students would also provide any updates or missing information

to their loans in order to be completed to the funding status.

Test Support Analyst - Loan Origination Dept.

Responsible for setup, testing, implementation of Commonline4 electronic

file exchange with various customers, i.e. schools, lenders and guarantors.

My daily duties entailed any troubleshooting issues with the electronic

files not reaching the proper entity and resolve the issue by resending the

files or investigation of the file contents and layouts were valid. I was

also responsible for assuring all electronic files were received to our

department in a timely manner. Specifically files from our Disbursement

Agents which contained the funding data of 100s of schools daily. During

testing with our customers, I also handled the exchange of PGP keys with

the client and setup each test environment in our test database which

required coordination and interface with all clients. Testing and live

implementation with each client would take approximately 2 to 3 weeks.

*I began as a temporary employee at ACS in June 1995 then hired on

permanently in Jan 1996.

Temporary Jobs - So California

1993 - 1995

TRW Aerospace Division - Redondo Beach, CA

1979 - 1993

Administrative Assistant - Test Engineering Dept. - DSP Project

Ten years' experience as an administrative assistant to the Subproject

Manager on a "classified' satellite project DSP. This also included

administrative support to 12 engineers, two data analysts and 2 data entry

personnel. I routinely setup meetings, prepared presentation projects,

travel arrangements, and supported three successful launch operations in

Cape Canaveral, FL.

Clearance: Secret

Administrative Assistant - Integration and Test Dept.

April 1976 - 1979

Administrative Assistant to the Integration and Test Manager who over-saw

the integration and testing of various satellite components for several

satellite projects. My duties entailed setup of meetings, typing up

procedure documents written by planners and engineers, filing of various

satellite drawings, taking dictation letters and emails for internal

entities.

Clearance: Confidential

Technical Skills

MS Word . Basic Excel . 10 key by touch . Typing 50 -55 wpm

E d u c a t I o n and R e f e r e n c e s

John Glenn High school

General Studies - Diploma

ELAOC (East Los Angeles Occupational College)

Completed Courses then Job Placed at TRW

References available upon request.

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