Customer Service Manager

Candace L. Ferguson

**** **** *** * *******, WA *8112 206-***-**** ****************@*****.***

Objective

Supply Chain executive position allowing utilization of demonstrated leadership skills in logistics, contract & rate

negotiation, customer service, production planning, inventory management, vendor relations, warehousing &

distribution network design, and project management.

Profile

Motivated, personable professional with a proven 14 year track record of successful management & execution in all

aspects of Supply Chain. Talent for quickly adapting to new environments, situations and roles. Diplomatic and

tactful with people at all levels and when implementing change. Accustomed to handling sensitive, confidential and

difficult situations or projects. Demonstrated history of producing savings & efficiencies through network analysis &

design.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with

demonstrated ability to easily transcend professional differences. Thrive in deadline driven environments. Excellent

multitasking, organizational & team building skills; accustomed to leading direct and indirect reports in varying roles

& capacities.

Skills Summary

Reporting / Analytics Logistics Network Warehousing / Distribution

Vendor / Supplier Design & KPI / Metric Development

Management Analysis Inventory Planning /

Contract Negotiation Procurement Management

Customer Service Production Forecast Analytics

Management Planning New product / new to market

Project Management launches

Professional Experience

Manage complex & rapidly growing Supply Chain model for CPG non durable goods business, including

Customer Service, Transportation, Warehousing (owned & 3PL), Production Planning, FG Inventory

Management, Forecasting & Analytics

Vendor / Supplier relationship management of domestic & international LSP’s (NVOCC, SSL, Freight

Forwarder, FTL, LTL, 3PL, Manufacturers, Distributors, Railcar & IMC) including contracts, rates, services,

goods, performance reviews, corrective action plans as necessary, communications, logistics planning,

and metrics

Contract management including negotiation of terms, rates, and SOW’s, LOI’s

RFP/RFQ/RFI management including development, life cycle, utilization, analysis, reporting, allocation and

awards (2009 LTL RFP resulted in 15% reduction in $26M annual spend; 2008 shuttle services resulted in

13.5% savings on $2.8M annual spend; 2010 FTL RFP resulted in 20% reduction on $10M annual spend )

Supplier / Vendor / Operations performance measurement utilizing KPI’s & metrics

Direct / Indirect Report management including career development, HRP planning, annual & quarterly

assessment process, routine support & coaching

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Candace L. Ferguson

1513 41st Ave E Seattle, WA 98112 206-***-**** ****************@*****.***

Large scale data analysis & reporting

Reverse Logistics / RTV process management including strategy development & operations

Development of process improvements (i.e. TMS feasibility process mapping, EDI/track & trace, LTL

directional loading, carton labeling, load blocking/bracing, streamlined LSP network allocations, etc.)

Budget development & analysis including cost center and asset management

Class 3 Customs Bonded warehouse facility & operations management including management of relations

with U.S. CBP

HACCP & GMP trained

Systems experience: JD Edwards, Venture AS400, Oracle OTM, EBS, Mercury Gate TMS

Employment History

Talking Rain Beverage Co. – Preston, WA

Director, Supply Chain – 8/20/12 to Present

Zulily, Inc. – Seattle, WA

Vendor Manager – 09/11 to 03/12

Inbound Transportation Manager – 03 12 – 5/1/12

Manager, Order & Operations Management – 5/1/12 – 8/1/12

STARBUCKS COFFEE CO. – Seattle, WA

Sr. Transportation Analyst – SCO Process & Systems, 05/2011 to 09/11

NIKE, inc. – Beaverton, OR

Sr. Logistics Analyst, 01/2008 to 07/2010

G3 Enterprises / E&J Gallo – Modesto, CA

Business Development Manager, 01/2007 to 10/2007

Transportation Manager, 01/2005 to 12/2006

Transportation Supervisor, 10/2003 to 12/2004

Transportation Facilitator, 08/1998 to 09/2003

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Candace L. Ferguson

1513 41st Ave E Seattle, WA 98112 206-***-**** ****************@*****.***

Professional Training

NIKE, Inc. Supply Chain University

Lean Six Sigma Kaizen Team for Bulk Wine Logistics (E&J Gallo Lean Initiative)

GMP & HACCP Systems Audit Training & Certifications (E&J Gallo Corporate Training & Development)

Education

Hawaii Pacific University – Kaneohe, HI

modesto junior college – modesto, ca

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