Customer Service Quality
Resume:
Resume: K ris Roberts
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K r is Roberts
Gadsden Al 35901
K **************@*****.***
Objectives
I am looking for employment where I can continue to learn and advance within a company.
Education
Bethel University (2010-2012)
Bachelor’s Program
Jacksonville State University (1998 - 1999)
General Classes
Gadsden State Community College (1999 - 2001)
General Classes
C ISCO Networking Academy (2001-2002)
Completed the CCNA course.
A ttended a CCISP summer program for network security.
E xperience
Special P rojects Manager (6/12 – Present)
Choice Fabricators
Responsible for the management of employees in a weld and assembly environment. This includes t ime
management, disciplinary actions, overtime assignment, t raining, hiring and firing through HR of
employees.
Compose a production schedule on a daily basis in order to delegate work to employees.
Work closely with customer to maintain scheduling, tool changes, quality issues, and anything that
t hey require of me.
Work closely with other departments to ensure in-house produced parts were received in a timely
manner, finished goods were passed through QC holding and shipped to schedule.
Place purchase orders to various vendors for buy items needed for production while working with lead
t imes to ensure stock was as lean as possible.
Implemented first 5S program put into practice at Choice Fabricators.
Won departmental housekeeping award for the month of April 2013 due to new 5S program.
Resume: K ris Roberts
Quality Engineer (2/12 – 6/12)
Choice Fabricators
Responsible for inspecting stamped metal products for any quality issues that they may possess.
Responsible for providing personal customer service and quality solutions to all of the southern
companies Choice Fabricators services. This includes General Electric, Trane, Electrolux, and many
others.
Responsible for creating PPAPs and many other quality documents for my company along with
adapting the way we resolve quality issues to fit our customer’s needs. This includes following 8D, 5P,
Six Sigma, 5S, and other standards.
Responsible for making decisions on quality issues that may potentially cause our lines to shut down
and therefore have a fi rm grasp on reasonability and prioritizing.
C ustomer Support Rep (5/10 – 2/12)
Heil Envi ronmental (Environmental Solutions Group)
Responsible for assisting Heil customers with technical unit t roubleshooting, locating correct part
n umbers for specific applications, and warranty issues.
M aintained contact by email, and phone with Heil customers with various issues on a daily basis.
Follow proper ESG processes and procedures to correct issues for customers while maintaining an
ethical business relationship.
Use JDE, Microsoft Office Suite, ShoreTel, and Cad Viewer for daily tasks.
Q uality I nspector/Welder (12/05 – 5/10)
Heil Envi ronmental
Worked on the DuraPack family line inspecting five variances of DuraPack garbage t ruck bodies in a
lean manufacturing environment. This included inspecting proper fitment of hydraulic tubes, weld
i ntegrity, proper part tolerances, and unit completion.
I was responsible for correcting any issues found either by means of scheduling rework or by conducting
said work myself and completing proper paperwork in order to record time lost.
Conduct cycle counts on various inventory items to insure inventory integrity.
Troubleshoot bill of material issues.
Communicate issues with the production line, engineering, and management when necessary.
Complete non-conformance records on various issues and follow NCR to the ground to insure issue has
been resolved.
Insure proper procedures and policies are followed.
Assist with all aspects of the physical inventory process.
Wrote processes and work instructions for the cycle count position.
I have worked in most departments throughout the plant as a welder/assembler.
Computer Room Assistant (4/05 – 12/05)
The Exchange Bank of Alabama
Ran checks through a MICR machine to code for federal reserve.
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Resume: K r is Roberts
Assisted with daily data processor backups
Ran daily processing on IBM RS6000
Helped implement a disaster recovery plan for the IT dept.
I nformation Technology Representative (8/98 – 11/04)
Family Savings Credit Union (411 E Meighan Blvd Gadsden Al 35901)
Ran daily processing on an IBM AS400 mainframe.
Ran daily backups.
Printed daily reports for each department in the company.
Resolved network issues.
Provided technical support for Credit Union members on the website.
Provided technical support for all employees, including seven branch locations.
Implemented hardware and software installations along with t roubleshooting.
Built personal computers and servers from components to functional machines.
Monitored network for unauthorized internet usage.
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