Project Manager
Resume:
Manager
IQ Hunt
Canada
Dear Concern,
This is in response to your advertisement for the position of Project
Manager. I have attached my resume for your kind consideration.
I have over 12 years of experience in Information Technology (IT) area for
financial institutions emphasizing on IT Project Management, IT
Infrastructure Management and IT Operations including more than 8 years in
a leadership role.
I am currently working in RBC as an IT Infrastructure PM (Contract) under
the private cloud program from November 2012. During this period with RBC,
I am involved with couple of projects which give me a fare understanding of
internal process of project management framework and adopt organizational
culture. I have also attended few training courses offered by RBC campus
under PM excellence program. These enrich me with the internal process
which includes all the 7 gates of PMF governance, the PMF artifacts, rigor
model, capture & tracking of Issue & risk, various tools and templates to
manage the projects.
I worked with various tools including on MS Project, Visio, Microsoft
Office, Lotus Notes & SharePoint. I am a certified PMP & ITIL v3. I have
extensive experience on vendor management both in the area of project and
service delivery. I have extensive experience on ITSM and managed team both
on site and off shore. I also have experience on incident-problem
management, asset management, configuration management, change management,
availability management, capacity Management. I have clear understanding on
PMLC and, SDLC methodologies and practiced it accordingly. I am familiar
with PCO and, IT Business analysis role as well.
I am an effective organizer and planner with strong interpersonal skills
which allows me to interact well with other staff member at all levels.
Managed project team for various project related activities and day to day
operational involvement. Monitor performance, regular counseling for
motivation, conflict management, provide periodic feedback to improve
performance, prepare development plan and arrange training accordingly.
The accompanying resume can give you an idea of my potential for making a
worthwhile contribution to your company. I would appreciate an interview to
further discuss my qualifications. I can be reached at 647-***-**** or by
email *****.*****@*****.***
Thank you for your time and consideration,
Sincerely,
Md. Firoz Ahsan
HIGHLIGHTS OF QUALIFICATION
. Over 12 years of experience on managing IT projects in both Application
Developments and Infrastructure areas under a matrix environment.
. Certification on PMP (October 2012) and ITIL v3 (May 2012)
. Successfully delivered IT projects of varying size and complexity with
duration of 6 to 18 months and budget of $75,000 to $3 million
. Successfully delivered projects in Datacenter, Voice solutions, Cards
management (VISA, Master, Debit, Credit, Prepaid, and Proprietary), and e-
Commerce
PROFESSIONAL EXPERIENCE
( Project Manager (Contract) November,
2012 - Present
Royal Bank of Canada (RBC)
Responsibilities include:
Manage multiple projects and coordinate project deliverables including:
requirements, scope and activity definition for project schedule, progress
monitoring and reporting, variances, communication, project change
management, and issues and risks management
Projects Underway:
Windows Server 2012 Server Build project
November, 2012 - Present
The objective of the Microsoft Windows Server 2012 project is to deliver in
the LAB environment a certified global Windows Server 2012 Image compatible
with the standard Infrastructure applications used across all lines of
businesses.
- Prepare Project Management Framework artifacts according to RBC
defined processes, tools & templates.
- Identify & track issues, risks, dependency and tasks
- Prepare communication plan and effectively manage a large number of
stakeholders (20 stakeholders from different technology areas within
the many geographical locations globally)
- Track and scan for compliant of the new server image meeting the
security requirements defined in the RBC Technical Security Standards
- Conduct project status meeting, prepare minutes, and track action
items.
- Arrange Application Compatibility Testing and engage Microsoft for
certifying the image, build process and deployment mechanism.
Global Virtualization - DMZ Virtualization Work Stream February,
2013 - Present
The objective of this initiative is to increase server virtualization to
achieve operation cost efficiency and to create a flexible infrastructure
to meet business needs.
- Analyze the existing infrastructure and design to identify eligible
candidates for virtualization in DMZ.
- Review and assess product offerings from virtualization vendors, and
to complete a new solution design that enables RBC to virtualize
servers in the DMZ and meet security requirements . Vendors included:
VMWare, CISCO, Juniper, Palo Alto, CheckPoint, IBM & F5
- Prepare Project Management Framework artifacts according to RBC
defined processes, tools & templates.
- Manage stakeholders and reporting as per the communication plan and
project governance.
( Head of Information Security December, 2011 -
January, 2012
BRAC Bank Limited
Responsibilities include:
. Supervise a team to perform activities in the areas of security which
include incident management, vulnerability analysis and mitigation, and
privilege management
( Head of Technology Operations November,
2008 - November, 2011
BRAC Bank Limited
Responsibilities include:
. Identify technology requirements for the organization that align with
business objectives and translate findings to specific initiatives.
Oversee successful delivery of projects, on-time and within budget.
. Ensure 99.98% availability of business critical IT Production services in
both in-source and outsource environments. Ensure system availability as
per SLA with business.
Projects Undertaken:
- Deliver voice solutions including IP PABX infrastructure, and IP Call
center to achieve operational efficiency and service improvement.
- Deliver a Tier - II datacenter, Network & security infrastructure and
server firm in DC to ensure high availability, and operational
efficiency.
- Introduce various business systems including Payment Gateway, ERP to
achieve strategic business objectives.
Project Name Duration Project Role
New Call Center, Cost-$0.1M 2010-2011 IT PM &
Solution - Genesys, India, Implementation - Wipro, Technical
India Delivery Lead
Internet Payment Gateway, Cost - $0.5M 2010-2011 IT PM &
Solution & Implementation - Interblock, Sri Lanka Technical
Delivery Lead
DC System Integration, Cost - $2.6M 2010-2011 IT PM &
Solution & Implementation-IBM, India Technical
Delivery Lead
ERP Applications Implementations, Cost - $1.0M 2010-2011 IT PM &
Solution & Implementation - IFS, Sri Lanka Technical
Delivery Lead
New Data Center Project, Cost-$2.0M 2009-2010 IT PM &
Solution-Emerson, Malaysia, Implementation-Patimas, Technical
Malaysia Delivery Lead
( Sr Manager Enterprise Systems Management April, 2008 -
November, 2008
BRAC Bank Limited
Responsibilities include:
. Ensure smooth and efficient delivery of IT operational support as per SLA
. Initiate various IT project to achieve operational efficiency, and cost
control.
Projects Undertaken:
- Initiate and implement an enterprise level central backup solution
from IBM covering DC & DR.
- Consolidate around 50 business applications into a single VM
infrastructure( 4 ESX server with one kept as redundancy) to achieve
significant cost reduction, operational efficiency & high availability
Project Name Duration Project Role
Central Backup & Monitoring System Using 2008-2008 IT PM &
Tivoli,Cost-$0.25M Technical
Solution & Implementation-IBM,India & TIS Delivery Lead
Virtualization using VMware, Cost- $0.2M 2008-2008 IT PM &
Solution & Implementation - IBM, India & TIS Technical
Delivery Lead
( Sr Manager IT Security & Quality Assurance
April, 2007 - March, 2008
BRAC Bank Limited
Responsibilities include:
. Responsible for risk assessment, user awareness program, incident
management, privilege management etc
. Involve in various projects to contribute in the security aspect,
privilege management & quality assurance.
Projects Undertaken:
- Prepare IT policy and IT Operational process manual in light with
organizational strategy, culture and international best practices.
Project Name Duration Role
Involved in Developing IT Policy and Process Manual 2007-2007 Team Member
( Manager IT Operations December, 2005 -
March, 2007
BRAC Bank Limited
Responsibilities include:
. Supervise helpdesk, system administration and datacenter operations to
ensure smooth and efficient delivery of IT services.
Projects Undertaken:
- Performed as a core project team member in implementing Finacle core
banking System. Scope includes IT Infrastructure setup and batch
processing.
- Implement disaster recovery site ensuring 2 hours RTO (Recovery Time
Objective) of all business critical applications using real time data
replication at storage level between DC & DR. Performed as an IT PM &
Technical delivery lead which includes the end to end management of
the project including idea creation, business case preparation,
implementation, closing etc.
- Implement lotus domino as an email system using IBM system i and Lotus
Domino 8 including both production & DR into the scope and also
migrate 3000 email user from old open source email system. Performed
as IT PM & Technical Delivery Lead.
Project Name Duration Role
DR Site: Design, Plan and Implement Real time 2007-2007 IT PM &
online Technical
Disaster Recovery Solution, Cost-$1.0M Delivery Lead
Solution & Implementation - IBM, India & TIS
Core Banking Migration Project, Cost - $3.0M 2006-2007 IT PM &
Solution & Implementation - Finacle, Infosys, India Technical
Delivery Lead
Implementation of Lotus Domino, Cost-$0.35M 2006-2006 IT PM &
Solution & Implementation - IBM, India & TIS Technical
Delivery Lead
( Manager - Systems Support (Band 35) March, 1999 -
November,2005
AMERICAN EXPRESS BANK
Responsibilities include:
. Manage and maintain Data Center & Disaster Recovery and IT operational
activities to ensure the availability of IT service as per SLA
. Perform as a shared resources for various domestic and global initiatives
CERTIFICATIONS
. PMP Certification October, 2012
. ITIL v3 Foundation Certification, May, 2012
PROFESSIONAL DEVELOPMENT
. Effective Business Writing, Royal Bank of Canada
. Project Management Excellence Program of RBC:
- Project Management Framework and Systems Development Life Cycle for
PMs
- T&O-Applications Finance for Project Management
- RBC Project Time Management
- RBC Project Risk Management
. PMI - ACP Exam Preparation Course, TheExamPrep, A Glocal Inc. Company,
USA
. Workshop on ICT Business Innovation for Financial Institutions in
Bangladesh, AOTS, Yokohama, Japan
. CISSP Boot Camp, Miel e-security Pvt Ltd, Mumbai, India
. Core Banking System (Finacle) Administration Program, Infosys
Technologies Limited, Bangalore, India
EDUCATION
Master's of Science in Physics University of Dhaka Dhaka,
Bangladesh 1999
Bachelor of Science in Physics University of Dhaka Dhaka,
Bangladesh 1998
MEMBERSHIP
. Member of Project Management Institute (PMI) since year 2011
REWARDS & RECOGNITION
. Arbie Award, Royal Bank of Canada, 2013
. Chairman's Award, BRAC Bank Limited, 2009
. Premier Performers Club Award, American Express Bank Ltd, USA, 2003
REFERRENCES AVAILABLE UPON REQUEST
Contact this candidate