Customer Service Project Manager

Diana Wainford

**** **** *****

Las Vegas, Nevada 89121

Cellular 702-***-****

*********@*****.***

QUALIFICATIONS

Highly organized with ability to handle multi-task positions, good time management skills, excellent

customer service, communication and telephone skills, ability to work independently, and capable of

learning new skills quickly.

SKILLS:

Typing: 42 WPM

10 Key: 7412 KPH

Computer: Microsoft Word, Excel & Outlook, Windows ’95, ’98 & XP, QuickBooks & QuickBooks

Pro

ACHIEVEMENTS:

• Accounts Receivable: Invoicing, collections, aging, mechanics liens and releases.

• Accounts Payable: Purchase orders, invoice matching, coding, check disbursements.

• Construction Coordination: contracts, attaining work authorizations, coordination of sub-

contractors and rental equipment, purchase material, preliminary lien notices and releases, job

costing.

• Customer Service: Effectively handle customer inquiries, telephone orders, delivery scheduling,

and dispatching.

• Office Management: Order Supplies, direct and supervise personnel, maintain corporate

documents, manage day to day operations, human resources, benefit coordination, create and

implement policies and procedures, as well as day to day accounting and operations operate

smoothly.

• Project Coordination: Commercial and residential land development projects. Responsible for

project schedules and coordination of the information needed to ensure the timely approval

client’s projects. Track progress of judicial reviews and approvals and provide solutions to

problems as they arise during the process. Advise project manager and team on project schedules

and implementation of each project phase. Participate in team, client and agency meetings and

maintained a positive working relationship with highest level of government involved with

approving projects. Communicate to project managers when technical expertise is needed to

solve a problem, assignment and coordination of plan corrections and agency requirements,

knowledge of planning and zoning through mylar signatures and final mapping.

• Service Coordination: Scheduling field personnel, communicating and scheduling with

customers, writing service work requests, ordering parts and supplies for service department,

maintaining warehouse organization, receiving, and inspection of shipments, tracking

manufacturer warranty work.

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WORK HISTORY

8/04- 10/08 THE CW GROUP CIVIL ENGINEERS

Office Manager/Project Coordinator

5333 S Arville St, Ste. 104 Supervisor: Jim Childs P.E.

Las Vegas, NV 89118

Phone: Out of Business

11/01-7/04 ACCLAIM ENGINEERING & ASSOC, INC.

Office Manager/Processor

149 N. Gibson Road, Suite K, Supervisor: Gary Busby P.E.

Henderson, NV 89014

Phone: Out of Business

04/00-10/01 SUNBELT WINDOWS, INC

Office Manager/Service Coordinator

4390 W. Tompkins, Suite G Supervisor: Duane Crook

Las Vegas, NV

Phone: 702-***-****

3/99-3/00 BRUSSEL CONSULTING &

CONSTRUCTION MANAGEMENT

Bookkeeper/Payroll/Construction Coordinator

3022 West Post Road Supervisor: Jeff Brown

Las Vegas, NV

Phone: 702-***-****

EDUCATION Graduated from Franklin High School, Los Angeles, CA

Community College of Southern Nevada, Las Vegas, NV

ASSOCIATIONS & AFFILIATIONS:

Notary Public in the County of Clark Nevada

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