Customer Service High School

Yvena Gaspard

**** ** **** *** ***** Lauderdale, Fl 33068

Phone: 347-***-**** Email: ************@*****.***

Summary of • Contact customers to respond to inquiries or to notify them of claim investigation results or any

Qualifications planned adjustments.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

• Obtain and examine all relevant information to assess validity of complaints and to determine

possible causes, such as extreme weather conditions that could increase utility bills.

• Order tests that could determine the causes of product malfunctions.

• Recommend improvements in products, packaging, shipping, service, or billing methods and

procedures to prevent future problems.

• Refer unresolved customer grievances to designated departments for further investigation.

• Check to ensure that appropriate changes were made to resolve customer’s problems.

Experience Elegant Occasion’s Customer Service

• Advise clients or customers

• Calculate rates for organization's products or services

• Code data from records

• Compile Data for financial reports

Caribbean Airlines (JFK) Passenger Service

• Answer customer or public inquiries

• Collect Payments

• Calculate monetary exchange

• Calculate rates for organization's products or services

QVP Inc. Administrative Representative Manager

• Acquire, distribute and store supplies.

• Analyze internal processes and recommend and implement procedural or policy changes to

improve operations, such as supply changes or the disposal of records.

• Conduct classes to teach procedures to staff.

• Assist with business or managerial research

Education Coral Springs High School

High School Diploma Coral Springs, Fl

The Academy of Fort Lauderdale

Skills • Communicate with customers, employees, and other individuals to answer questions,

disseminate or explain information, take orders, and address complaints.

• Compile, copy, sort, and file records of office activities, business transactions, and other

activities.

• Complete and mail bills, contracts, policies, invoices, or checks.

References Available upon request

2

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