Customer Service Manager

Stephanie Lou

*** ********* *** ******* ****, IL 60014 Phone: 626-***-**** E-Mail: ************@***.***

Objective

Over 10 years of experience in the administration assistance field with a highly progressive skill set. I have extensive experience with

database management, presentations, financial reporting and project management with results that show a high degree of attention to

detail. I excel in office management and have been successfully responsible for administrating the day-to-day operations of several

organizations.

Skills

• Interpersonal and team building excellence • Effective verbal and listening communications

• Efficient in many OS and applications • Attention to detail and high level of accuracy

• Analytical and problem solving • Very effective organizationally

• Decision making • Time management

Experience

Ground Breakers Excavating, Inc. – Lake in the Hills, IL 07/2011 – 04/2012

Administrative Office Manager / Financial Controller

Responsible for all day to day office administrative functions

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Managed calendars and scheduled daily task and meetings for the President & Vice President

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Analyzed and expedited bids, quotes, contracts and reports

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Maximized office productivity through proficient use of appropriate software applications

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Organized and maintained all digital and hardcopy filing system

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Maintained and operated all office machinery, computers and network

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Accountable for recording financial journal entries and reconciliation of bank statements

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Oversaw office expenditures, permits, equipment procurement, employee health benefits and employee timesheets

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Pinkerton Government Services (for Northrop Grumman Corporation) – Azusa, CA 10/2010 – 05/2011

Administrative Officer / Executive Assistant

• Provided day to day detailed administrative and clerical support for department security manager and director

• Converted, organized and maintained the department’s administrative files from paper to electronic

• Coordinated activities for a variety of meetings, conferences, committees, and special projects; prepared charts, graphs, and related

materials for presentations

• Responsible for all staff and business continuity planning minute reports

• Assisted in compiling, developing and maintaining budget reports

• Maintained detailed spreadsheets and databases of departments’ expenditures

• Prepared purchase requisitions and maintained office inventory

• Responsible for preparing travel arrangements and expense reports for the department management

Master Environmental Services – City of Industry, CA 04/2006 – 10/2010

Account and Administrative Manager

• Communicated with key accounts, vendors, employees and other individuals to answer questions, disseminate and explain

information, take orders, and address complaints

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S tephanie Lou

• Computed, recorded, and proofread reports, orders and records

• Compiled, copied, sorted, and filed office expenditures, business transactions, data reports, and other activities

• Completed and mailed bills, contracts, policies, invoices, and checks

• Operated and maintained department computers, servers, wireless devices and office machinery

• Maintained and updated filing, inventory, mailing, and database systems

• Coordinated incoming and outgoing mail (postal and overnight) and general correspondence

• Managed contract compliance, customer satisfaction and retention for key accounts

• Acted as the internal and external customer advocate and information disseminator

• Assisted in Accounts Payable and Accounts Receivables

• Responsible for office expenditures and employee timesheets

• Additional titles and responsibilities: Project Coordinator, OHSA Safety and Health Supervisor and Business Banking Administrator

Self-Employed – Independent Contractor 2001 – 2006

Senior Assistance and Child Care services

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Film & Television Industry – Background Actor; Productions Assistant; Background Actor Casting Associate

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S & W Garage – Los Angeles, CA 03/1995 – 06/2001

Administrative Assistant

• Performed general administrative duties

• Responsible for front office customer service and inquires

• Assisted as a payroll administrator

• Assisted with inventory pick-up and delivery

• Responsible for shipping services

• Maintained operation department’s schedules and appointments

Education

Undergrad – Psychology Mt. San Antonio College – Walnut, CA

Professional Development

Defense Security Service Training Professional Training

• Introduction to the DOD Security Specialist Curriculum • State of CA Notary Public Commission

• Introduction to Industrial Security • Taleo Hiring Talent Management

• Introduction to Physical Security • Concur Travel and Expense Reimbursement

• Developing a Security Education & Training Program

Computer Proficiency

Knowledgeable with the following computer operating systems and applications: Microsoft Windows 7, XP, Vista & MAC, MS Office

2010, QuickBooks, 10 Key, all Internet functions, HTML, and Web Design. Completed certified courses in MS Word, Excel,

PowerPoint, Project, Access, Outlook, Outlook Express, Live Meeting and Office Communicator.

Additional Information

Security Clearance: NACLC/Secret

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