Customer Service Accounts Payable

Stephanie Lunceford

Job Seeker

**************@*********.***

Summary

Dedicated, honest and energetic individual with the eagerness to learn and adapt to the ways of a company.

Articulate with excellent verbal and written communication skills. Looking for an opportunity to learn, grow

and be an asset to the company who employs me. Skills include a demonstrated competency in Windows

applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and

written communication skills. Diplomatically resolve customer complaints and diffuse tension to ensure

customer retention

Experience

Traffic Operations Specialist at Cofiroute USA

November 2007 - March 2012 (4 years 5 months)

Monitor traffic on the 91 Express Lanes

Communicate with CHP and other emergency personnel to keep the lanes clear from all road hazards

Review images and input data for violators

Monitor Variable Price Signs and posting correct timetables and price schedules

Create a monthly schedule for the department employees

Work with programs such as NetDMS, TollPlus, Word, Excel, Smac, RTed and all other monitoring

equipment

Assist accounting (answering phones, scheduling appointments and shipments, ordering, daily deposit pickup,

reports and other tasks as needed)

Trained new employees and updated department manual

Accounting Assistant at Global Micro Inc

March 2006 - November 2007 (1 year 9 months)

Prepared and drafted all outgoing correspondence to vendors in a timely manner.

Performed regular telephone contact with providers and vendors to discuss status of billing and

reimbursement process to ensure accurate account reconciliation.

Deliver world class customer service and build customer satisfaction and loyalty

Relief receptionist duties

Processed 100+ accounts receivable and 150+ accounts payable per month.

Cashier and Food Handler at Wendy’s International

January 2005 - March 2006 (1 year 3 months)

Participated in daily food preparation and restaurant maintenance in accordance with all state and federal

regulations.

Provide effective and timely resolutions to arising problems.

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Strike a positive and cooperative tone with both customers and coworkers.

Skills & Expertise

Microsoft Office

Customer Service

Event Management

Microsoft Excel

Social Media

Microsoft Word

PowerPoint

10 Key

General Office Skills

Message Taking

Administrative Office Support

Work Independently with Minimal Supervision

Tactfulness

Accounts Receivable

Accounts Payable

Account Reconciliation

Customer Satisfaction

Education

Corona High School

Diploma, General Studies, 2002 - 2004

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Stephanie Lunceford

Job Seeker

**************@*********.***

Contact Stephanie on LinkedIn

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Contact this candidate