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Customer Service Manager

Location:
United States
Posted:
May 21, 2013

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Resume:

Samantha Klein

*** ***** ******

Carpentersville, IL 60110

847-***-****

**************@*****.***

Objective: A position in the field of social services, with a highly professional social services

agency requiring an effective communicator with excellent social work skills,

customer service and the ability to work with diverse populations.

Education: Northeastern Illinois University Chicago, Illinois

Bachelor of Arts and Sciences May 2012

Major: Social Work

Accredited by the Counsel on Social Work

Honors: Magna Cum Laude, Phi Alpha

G.P.A.: 3.8

William Rainey Harper College Palatine, Illinois

Associate of Arts May 2010

G.P.A.: 2.8

Part- Shaw’s Crabhouse Schaumburg, Illinois

Time: Front of the House Greeter October 2008-Present

• Greet all guests as they walk in the restaurant

• answer telephone calls at a high-volume,

• paperwork assigned by manager on a daily basis,

• seat guests throughout the dining room

Youth Services of Glenview/Northbrook Glenview, Illinois

Youth Worker/Intern August 2011–May 2012

• Ran prevention groups for at-risk youth

• assisted in supervising a socialization group for middle school aged children that

display signs of Aspergers Syndrome

• Met with clients on a weekly basis

Fieldwork Chicago-Schaumburg Schaumburg, Illinois

Assistant to Supervisor August 2005-October 2008

• Entered clients information into Microsoft Excel and other tracker programs,

• confirmed client’s attendance, created spreadsheets to better organize all client

data, and other duties assigned by supervisor

Volunteer

Experience: World Relief Corporation Chicago, Illinois

Tutor August 2010-August 2011

• Assisted two elementary aged Iraqi children to improve their reading, writing and

math skills. Significant improvement was recognized based on pre and post tests.

Clearbrook Rolling Meadows, IL

Project Coordinator Assistant August 2010-August 2011

• Assisted in organizing special events for residents, organized filing system for the

agency.

Other

Experience: Alliance for Student Social Workers Northeastern Illinois University

Secretary August 2011-August 2012

Created a database and was in charge of the attendance of 300 students

for meetings and events, recorded minutes for meetings, participated in creating

fundraisers, and donated a total of $2,000 to a program designed to improve

children’s literacy called Sit, Stay, Read.

References: available upon request



Contact this candidate