Customer Service Manager
Resume:
Sarah J. Scott **********@*****.***
***** ****** **. *******, ** 62037 Cell 618
Home 618-***-****
Education
Master of Environmental Science,
Southern Illinois University Edwardsville May 2013 GPA
3.17/4.0
Emphasis in Public Policy and Public Administration
Research:
Natural resource conservation policy in the third sector. Proving
nonprofits are the best alternative to federal enforcement.
Bachelor of Political Science
Western Illinois University May 2010 GPA
3.25/4.0
Minor: Environmental Studies Honors Dean
List 2009
Research:
Compare the significance in mortality rates of Illinois counties with a
Comprehensive Environmental Response, Compensation, and Liability Act
(CERCLA) site and those counties without CERCLA sites
Oral presentation of findings presented at the Illinois Rural Health
Association Conference
Relevant Courses:
Environmental Impact Analysis
Using and applying the concepts of the National Environmental Policy Act
(NEPA).
Performed a Environmental Impact Analysis on a sample site
Environmental Policy
Gained the understanding of how societies attempt to cope with
environmental and natural resource problems through policies
Explored the relationship between environmental policy and current science
Environmental Sampling
Field sampling of taking air, soil, and water
Lab testing of the taken samples and learning how to label samples and
results
Ecological Risk Assessment
Primary focus is to learn process of collecting, organizing, and analyzing
information to estimate the likelihood of undesired effects on nonhuman
organisms, populations, or ecosystems.
Purpose of conducting such assessments is to provide information needed to
make decisions concerning site remediation.
Treatment Wetlands and Phytoremediation
Gained knowledge of how to use wetlands and phytoremediation as treatments
for clean up of contaminated environments, through hydrological,
biogeochemical, and ecological processes.
Research:
Focusing on local non-profit, Great River Land Trust, concentrating on
policy work conforming to the different environemtnal factors.
Policy focus on conservation easements and new accreditation of Land
Trusts.
Computer Software Skills
Microsoft Word, Excel, Power Point, Windows, SPSS, GIS
Work Experience
Mungenast Hyundai February 2012- September 2012
649 Dunn Road Hazelwood, Mo 314-***-****
Inventory Manager/ Internal Advisor:
Logged new and preowned units into inventory.
Average of 20 new units to be logged into inventory every 5-7 days
Arrival of 2-3 carrier trucks delivering an average of 9-10 cars each,
every week needing to be accounted for and specialized by Internal Advisor
Designed and Implemented new position of Internal Advisor for specializing
new units and upkeep of maintenance on preowned units.
Developed new process for Dealer Trades which increased to to an average of
5 trades per day.
Mungenast Toyota March 2011-February 2012 618-***-****
Inventory Manager
Logged incoming new inventory.
Designed and implemented new process for organizing preowned units
information pack
Selected to lead the training of newly hired receptionist on daily tasks,
customer relations, and handling both service and sales calls.
The Loading Dock June 2004-May 2011 618-***-****
Cocktail Waitress
Selected to lead in training of newly hired waitresses in the using of the
register, customer service, and daily tasks that needed to be performed at
each station.
References
Dr. Z-Q Lin
Southern Illinois University Edwardsville
*****@****.***
Trudy Brandt
Business Manager
5320 Ville Cecelia
Hazelwood, Mo 63042
Katy Fritsche
Mazda Warranty Representative
************@*****.***
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