Manager Quality Assurance

SUSAN B. SNOW

603-***-**** (C)

********@*****.*** Security Clearance LinkedIn\SusanBSnow

PROJECT /PROGRAM MANAGER

Extremely resourceful Program/Project Management, who applies a Process and Industrial Engineering

background to ensure time sensitive developmental projects are priced accurately and delivered on time.

Manages both small and large programs, and acts as a liaison coordinating multiple functions and

integrated product teams (IPT), implementing solutions, while meeting schedule, cost, and quality goals.

CORE & TECHNICAL SKILLS

Program Management Proposal Writing Risk Management Process Engineering

Cost Estimating Management of Full Cycle Program Subcontract Team Leadership and

Developmental Programs Management Presentation Skills

MS Office: Project, Word, Lean Manufacturing Integration Budget Management

PowerPoint, Excel, Access

EXPERIENCE:

BAE Systems, Nashua, NH 2001– 2013

Operations Program Manager II (2004 – 2013)

Accountable to Lockheed Martin and BAE Senior Management for the management of all functions,

customer relations and project and product performance related to Programs and Contracts.

Introduced various Military New Product Designs by leading the transition from Engineering to

Manufacturing. Directed 12 to 20 people across multiple functions Engineering, Procurement,

Planning and Quality Assurance. Managed using the EVMS (Earned Value Management System)

and provided CAVAR's (Cost Account Variance Analysis Report). Supported all aspects of Resource

Loading Master Schedules (Cycle Time, Labor Hours and Material Cost). Provided a strong sense of

teamwork on a multifunction team supporting various phases on developmental programs.

• Managed product documentation release between Engineering and Operations, while directing

$10M of material order placements which resulted in meeting the integrated scheduled

milestones

• Liaise that resolved material requirements exceptions between the Suppliers and Engineering

which resulted in on time delivery and controlled cost

• Managed ECO activity (10 to 20 / week), impacting manufacturing (Process, Material,

Tooling),ensuring that there was no impact to the delivery date

• Organized and managed the Producibility Reviews on 3 programs that were new designs,

which led to a successful manufacturing build on time and within budget

• Conducted and Composed a successful Customer Manufacturing Readiness Review's (MRR)

which enabled on time releases that met the Integrated Master Schedule (IMS) critical

milestones

• Established monthly Estimate to Complete (ETC's) for all Operations functions on programs

of $15M to $25M to justify the remaining activities needed to complete the project

• Provided competitively costed, accurate, proposals of various contract types (FP, T&M, CP)

within time and budget requirements in a 3 week cycle

• Managed and presented Manufacturing Build Plans across 5 different facilities at weekly

Customer status meetings and received unsolicited positive feedback from the customers

Susan B. Snow 603-***-**** Page 2

BAE Systems, Nashua, NH 2001– 2013

Operations Program Manager I (2001 - 2004)

Main customer Interface responsible for the coordination, direction and execution of planning the repair of

critical Customer Field Returns on 7 different product lines across 6 Manufacturing facilities.

• Stabilized Customer confidence with on-time delivery performance by identifying and resolving

bottlenecks within the Field Return process that lead to a 20% reduction in the repair cycle time

• Effectively managed Operations budget, reported metrics, and created and presented slide

packages to the Customer which gave the customer an accurate picture of the program

performance

SANDERS – Lockheed Martin (Sanders purchased BAE Systems from LM in 200*-****-****

Operations Leadership Development Program (OLPD II, rotations provided experience across multiple

functions in Operations). The following were the positions included in the rotation.

1 Electronic Sub Assembly Supervisor (2001)

2 Systems and Initiatives (2000)

3 Producibility Engineering (1999)

4 Microwave Process Engineering (1999)

5 Material Management (1998)

6 Industrial Engineer I (1998)

7 Software Quality Assurance Engineer (1997)

EDUCATION and PROFESSIONAL DEVELOPMENT:

UNIVERSITY OF RHODE ISLAND, Kingston, RI

Bachelor of Science in Industrial Engineering

NEW HAMPSHIRE VOCATIONAL TECHNICAL COLLEGE, Berlin, NH

Associate of Science in Industrial Electronics

TRAINING:

Program Management Professional (PMI) Candidate

Operation Program Manager Training

Life Cycle Management

Design to Cost

Proposal Estimating

Lean Manufacturing

Root Cause and Corrective Actions

Manufacturing Resource Planning for Operations Managers

Earned Value Management System (EVMS) for Program Manager

Control Account Variance Analysis Reporting (CAVAR)

Microsoft – Access, Project, PowerPoint, Excel, Word

Programming experience - Visual Basic (limited)

Additional relevant training numerous courses and seminars in Project Management, Finance, Lean

Manufacturing, Supply Chain Management, and Teambuilding.

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