Customer Service Manager
Resume:
VALERIE A. GROVE
********@*****.*** **** Richard Avenue Home Number: 513-***-****
Cincinnati, OH 45224
OBJECTIVE
To obtain a position with a growth-oriented legal services office where I can utilize my Paralegal and
Legal Assisting skills.
QUALIFICATIONS
Fourteen years experience in the corporate legal services industry.
Microsoft Word, Excel, PowerPoint, E-mail/Internet applications.
Strong interpersonal skills and able to deal effectively with a diverse group of individuals.
Self-motivated individual with exceptional time management and organizational skills.
Ability to communicate important information in a clear and accurate manner.
Excellent research and reporting skills.
Exceptional customer service skills.
EDUCATION
Cincinnati State Technical and Community College Cincinnati, Ohio
Associates of Legal Assisting GPA: 3.7
November 2011 - 2012
Paralegal Certificate GPA: 3.8
September 2003 - 2004
Member of Phi Theta Kappa Honor Society.
Merit List Honors
Core Courses: Business Law, Litigation, Legal Research, Business Principles, Intro to Management,
Human Relations, International Law, Document Formatting, Family Law, Business Correspondence,
Accounting I & II, Business Math, Professional Practices, Legal Formatting, Legal Office Procedures,
Public Speaking, Marketing I, Spanish I & II
PROFESSIONAL
EXPERIENCE
Reisenfeld & Associates, L.P.A. Cincinnati, Ohio
Default Operations Paralegal February 2012 - Present
Handle urgent audit files for external clients.
Obtain and compile court documents for audit files and provide to clients.
Provide documents to external clients for title-work orders.
Research files and prepare summaries of cases including timelines and delays.
Manage reports to ensure documents are uploaded to client websites in a timely manner.
Upload documents to internal and external client websites.
Deliver a high level of professional and personalized service.
Assist Administrative Team and other Default Operations Paralegals.
VALERIE A. GROVE Page 2
ProVest, LLC Cincinnati, Ohio
Client Services Manager February 2008 - 2012
Develop and maintain existing client relationships.
Deliver a high level of personalized service.
Anticipate client needs and uncover sales opportunities.
Maintain knowledge of the Ohio Rules of Civil Procedures related to Service of Process.
Handle internal and external client inquiries in a timely manner.
Monitor reports daily to ensure files are managed an d closed in an effective manner.
Investigate, research, and address client concerns to other members of management.
Assist and partner closely with other Client Service Managers.
Communicate court specifications and changes within the organizations to clients.
Contact and follow-up with Process Servers on service status and update records accordingly.
Contact courts for file-stamped documents.
Scan documents into system and to clients as needed.
Submit court filings to court.
Close files, prepare and send invoices to clients.
CT Corporation System Cincinnati, Ohio
Senior Corporate Operations Specialist / Senior Process Specialist November 2004 – 2007
Process Specialist May 1999 – 2004
Receptionist November 1998 -1999
Accept, review, forward and return 450 - 670 monthly services of process, annual reports, and other legal
documents in a timely and accurate manner.
Handle customer and internal inquiries.
Prepare accurate logs and document transmittals that summarize legal documents.
Effectively train team members on service of process policies and procedures.
Efficiently research secretary of state and department of insurance records.
Maintain paperwork for legal documents served via process server and for back -log.
Ensure 100 percent compliance with high-risk accounts.
Assist with corporate record research.
Completing necessary paperwork to create new accounts.
Perform administrative duties such as answering phones, customer service requests, ordering supplies, and
completing other daily office tasks.
REFERENCES
Available upon request
Contact this candidate