Customer Service Administrative Assistant

Veronica C. Dillard

*** **** ***** ** - ***. *** Bloomingdale, IL 60108

630-***-**** Cell 630-***-**** Home

***************@*******.***

EDUCATION

OHIO WESLEYAN UNIVERSITY -- Delaware, OH

Bachelor of Arts, Major Political Science, Minor Sociology, 2002

TECHNICAL EXPERIENCE

Proficient in Microsoft Office, Oracle, Act, PeopleSoft, Kronos, Social Networks, Outlook, Power

Point, Westlaw, and Lexis-Nexis.

EMPLOYMENT HISTORY

Benedictine University-Naperville, IL Aug. 2012-Present

Academic Program Coordinator

• Provide educational guidance and assistance for students by planning schedules, recommending

courses, and determining appropriate education solutions

• Follow through and track the advancement of students

• Provide case management to students who do not meet local educational requirements

• Complete degree audits as well as keep track of retention

• Worked with other departments (financial aid, student services) to ensure student satisfaction.

Taylor Enterprises-Chicago, IL Sept. 2008- Present

Public Relations Coordinator

• Responsible for establishing and maintaining cooperative relationships with representatives of

community, consumer, employee, and public interest groups.

• Also responsible for event planning and conducting annual health and business fairs.

• Arrange public appearances, contests, and exhibits for clients to increase product and service

awareness; conducted interactions in a polite and courteous manner. Coordinate promotional events

to develop public relations strategies to promote ideas, products and services.

• Evaluate vendors and venues for individuals, groups, and organizations by selecting publicity

material and releasing it through various communications media.

Verizon Wireless-Elgin, IL Sept. 2011 - March 2012

Customer Service Representative/IRT Coordinator

• Handled customer questions, complaints, and billing inquiries via phone.

• Provided highest degree of courtesy and professionalism to resolve customer issues with one call

resolution.

• Communicated with customers using web-based tools and demonstrated proficiency in typing and

data entry.

• Continually maintained working knowledge of all company products, services and promotions.

National Association of Letter Carriers-Chicago Oct 2008- Dec. 2010

Administrative Assistant

• Maintained calendar, coordinated appointments and setup meeting rooms.

• Provided travel arrangements for President and office assistance for managerial staff.

• Maintained records through filing, retrieval, retention, storage, compilation, and coding.

• Answered telephone, screened callers, relayed messages, and greeted visitors.

• Operated office equipment such as photocopier, fax machine, and calculator; coordinates the

servicing of equipment.

• Operated personal computer to access e-mail, electronic calendars, and other basic office support

software.

• Coordinated correspondence, data entry and records control.

United Airlines- December 2010- May 2011 Chicago, IL.

Ramp Services

• Moved cargo and baggage on and off our aircraft repetitively lifting items up to 70 lbs

• Transported between aircraft and airport terminals, air cargo facilities, and other aircraft

• Read and interpreted aircraft weight and balance loading instructions, hazardous material

identification labels, aircraft loading manifests, and baggage and cargo routing tags

• Operated motorized equipment including cargo, belt loaders, lift trucks, ramp tractors and aircraft

loading systems.

• Received and dispatched aircraft.

DeVry Inc.-Addison, IL. Feb. 2008-Sept. 2008

Admissions Advisor

• Conducted interviews and evaluates each prospective student based on his/her needs, desires,

interests, qualifications, motivations, and commitments, and in accordance with all school policies

and procedures, while serving as an advocate for prospective students.

• Presented information in a factual and ethical manner to prospective students and others regarding

school’s programs and tuition, and verifies criteria for admission to the school.

• Followed up on new student paperwork; follow up on inquiries received from student services

• Also responsible for completing and maintaining all required paperwork and data entry in an

accurate and timely manner while meeting and exceeding individual quotas.

• Worked with other departments (financial aid, academics) to ensure student satisfaction.

• Entered student information into the Oracle system (performance evaluation tracking and other

student data).

DeVry Inc.-Oakbrook, IL. Dec. 2004 – Feb. 2008

Student Service Representative

• Responsible for setting up and reconciling student accounts.

• Answered 50-100 inbound calls in call center as well as made outbound for students.

• Responsible for meeting specific productivity metrics.

• Time management, project management skills and multi-tasking call center environment.

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