Customer Service Medical

Loutesia Wright

Po Box ****** ~ Chicago,IL *****

312*919*7454/312*813*1452 ~ ******@*****.***

Qualifications Summary

Back Office Financial Operations and LockBox Specialist with edudcational

history in medical studies and over 25 years experience in a variety of

Finance/Acccounting positions. Knowledagble, Accomplished, contributor

valued by managers and peers for serving as an informal "go to person" on

processing questions /problems and for contributing postivie and

productivity for the team. Adaptable, reliable and excellent customer

service skills. Expertise in a wide variety of administrative and general

office skills, including:

SAP,MS Word, Excel,,Trw, High-volume calls on multi-line phone

System, system

Arca System, Bantec Vistex

Imaging

Computerized mailing systems Various customized database systems

NCR Encoder 10-key by touch

Professional Experience

W.W. Grainger, Inc. Niles,Il 1988 -

Cash Processing Customer Service Admin/ Accounts ReceivableOperations

Department Assistant (2000- present.)

To aid in the processing of a daily average of 17.72 customer payments in

a timely and accurate manner. This includes the deposits of checks and the

collection of payment details.Process Accounts payable invoices for

payment.

. Data entry of customer payment and information Including in Bantec Image

system. Account and invoice number entry. Check dollar amount entryand

verification. Micr and Ocr correction. Post ICR evaluation and

correction and entry.

. Process Customer remittance mail. Assist in beginning of day. Open

mail on OPEX mail extraction machines. Sort payments. Aid in re-

processing of reject payments. Research and process complex oversize

payments.

. Account information Research. Work in Sap/Vistex environment and review

multiple screens to provide correct customer account information.

Collaborate with Grainger departments and external customers to obtain

hard to find payment information. Utlize Bantec Pay courier for research

past check payments.

. Provide assistance to Supervisors and or Team Leads. Aid in testing

Contious Improvement Suggestions. Participate in deparment Businness

continuity test. Maintain and distribute productivity reports in Excel.

2007-2008 ACCOUNTS RECEIVABLE REP

. Provided accounts receivable support, processing and reconciling more

than five hundred customer payments and account inquiries monthly.

. Identified and resolved customer payment errors associated with faulty

purchase orders and incorrect pricing.

. Participated in company organizations such as Staff Augmentation team to

develop procedures for new hires when positions transfer to Panama.

. Reviewed and processed over one hundred sales tax credits and

unidentified payments weekly; generated and mailed monthly statements.

. Maintained detailed production reports in Excel along with vital customer

contact information.

. Held several corporate accounts such as Tyson, Ford, USPS and State of

Illinois with close collaborations with Corporate Collections department

and branches.

. Initiated collections process on short paid and past due customer

invoices.

2008- 2010 FISERV CHI/CAGO, IL

Operation Proof Administrator

Encoded and balanced bank's documents.

Repaired damaged Checks.

Utilized NCR single pocket encoder.

2007-2008/2012-2013 Seasonal Customer Service Rep

Call Center Fans Edge/Dream Retail Niles, IL

Answered a high volume of inbound customer calls regarding existing

orders..

Responded to a high volume of inbound customer service emails

orders.

Assisted customer with order questions and problems.

Summarized and enter detailed notes regarding

2006- 2013 Txx Season City-Wide Tax Assistance Program (TAP)/GoLadder.Org

Chicago, IL

TAX PREPARER VOLUNTEER

Provide tax preparation and financial education services at

a variety of sites in disadvantaged neighborhoods throughout the

Chicago land area.

1987 to 1991 Frank J. Corbett Inc. Chicago, IL

Medical Librarian Assistant

Performed all library functions.

Researched requested medical articles.

.

Jennifer Johnson Page 2

Education and Professional Development

Loyola University of Chicago

Medical Career Insitiute Chicago,IL

Richard J Daley Chicago,Il

Completed more than external and company-sponsored

training courses in variety of subject areas, including:

Time Management Records Management

Security Awareness Telephone Skills and Technology

Certified Bank Compliance Results-oriented Communication

Certification

Anti-Laundry Certification Providing Exceptional Customer Service

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