Customer Service Medical Assistant

Ana Valenzuela

***** *** ***** ** - ****** Valley, CA 92551

*********@*****.*** - 951-***-****

An entry-level position with opportunity in advancment

WORK EXPERIENCE

Packaging

Kimco Inc - Perris, CA - September 2012 to Present

Packaged items efficiently.

Prepped material quickly and correctly.

Finished tasked properly and in the time framed asked.

Assembled products in the correctly and boxed them accordingly.

Medical Assisting administration externship

Empire chiropractic and medical group - Moreno Valley, CA - October 2012 to April 2013

Filed confidential patient paperwork and evaluations.

Completed PR2 for workers compensation patients.

Updated patient files as needed.

Completed front desk operations and kept the office running smoothly and efficiently.

Hooked up patients to therapeutic machines(Ultrasound,EMS,Massage) for there pain.

Put patients in to see the doctor for adjustments.

Faxed patient paperwork to attorneys and company's as needed

Filled out mileage reports for worker comp patients

Kept office and equipment clean and sanitized.

Administrative Assistant

Moreno Valley Youth Opportunity Center - Moreno Valley, CA - May 2012 to June 2012

Greeted customers as they walked in the door and directed them to where they needed to go.

Answered multi-line phones, supplied answers to inquiries, took messages, and transferred callers to

appropriate destination.

Filed youth documents in the appropriate folder.

Maintained different rooms of the center clean and presentable.

Assisted the youth and staff with what they needed.

Office Aide

Judith Kindberg - Perris, CA - March 2011 to October 2011

Filed all student folders and paperwork in alphabetical order.

Answered multi-line phones, supplied answers to inquiries, took messages, and transferred callers to

appropriate destination.

Delivered messages, packages, mail etc. to student, teachers, and other employees.

House Keeper

Delia Rosas - La Habra, CA - November 2009 to March 2010

Cleaned restrooms, kitchen, and living room thoroughly.

Dusted and cleaned bedrooms to customer satisfaction.

Washed, dried, and folded the laundry for everyone in household.

Washed, dried, and put dishes away.

EDUCATION

Certificate in Medical assistant administrative

Riverside County Of Education - Riverside, CA

2012 to 2013

High School Diploma

Val Verde High School - Perris, CA

May 2012

Customer Service Training

National Retial Federation Foundation - Perris, CA

2012

SKILLS

Bilingual - (English/Spanish), Team player that can aid in providing feedback and improving processes, Ability

to multitask efficiently, Complete all tasks assigned in a detailed manner, Medical assistant training, packaging

experiance in warehouse work

AWARDS

Honor Roll

November 2011

high school honor roll for a gpa of 3.80

Superintendents Recognition Award

January 2008

awarded a certification for excellent academics and citizenship in the district

Project CEO training

March 2012

awarded a certification for successfully completing the professional employment development program.

CERTIFICATIONS

customer service certification

March 2012 to Present

professional certification in customer service.

CPR health care provider

January 2013 to January 2015

certified card for successfully completing the cognitive and skills evaluations in accordance with the curriculum

of the American heart association BLS for healthcare providers(CPR and AED) program

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