Project Manager Customer Service
Resume:
Uyen Lam
*****@*******.***
**** ***** **** #***, *****, CA 95618
Education:
Bachelor of Science, Major in NPB & Nutritional Science, emphasis in Biochemistry
University of California, Davis, expected graduation: 12/2013
Professional Experience:
Insurance Broker, Insphere Insurance Solutions (November 2012 current)
Helping families and the self employed utilize Health Care Reform and educate them on how to save money on health, providing coverage into the
individual market, finding ways for people to buy coverage.
Research Laboratory Manager, Cardiac Catherization Lab (March. 2012 – current)
Coordinates activities of science laboratory to assist faculty in teaching and research programs: Consults with faculty laboratory coordinator to determine
equipment purchase priorities based on budget allowances, condition of existing equipment, and scheduled laboratory activities.
Executive Project Manager, ACWD (January 2012 October 2012)
Provided leadership and management assistance to ongoing District projects including the
headquarters solar energy demonstration project, Provides leadership, planning, and development assistance for potential future projects
and responsibilities, including Mission San Jose, Headquarters, and Desalination Plant solar energy projects.
Project Manager, Congo Basin Forests and Climate (May 2012 November 2012
Tested a variety of methods for measuring and monitoring forest degradation and associated carbon stocks and flows in pilot areas of Cameroon and the
Republic of Congo. Evaluated these measurement and monitoring methodologies to determine those most appropriate for the two countries.
Civil and Engineering, UC Davis Tahoe Environmental Research Center, SA III (Oct,
2012 Nov2012)
The Perishable Foods Council (PFC) Program (September2012 Dec4)
Vice Chair Assistant Director: Picnic Day 2012 (Feb. 2012 April,
2012)
Attend meetings with the Vice Chair, help to organize and to run headquarters, directing volunteer locations, coordinate first aid, etc.
Senior Accountant Assistant Controller Accounting Manager, Yardi systems (March 2008 Dec
2011)
Financial forecaster, planner, and lead manager relative to core areas of corporate accounting practices i.e. payroll, billing, A/P, A/R, financial statements,
vendor payments, budgeting/cost controls, and corporate tax planning. Skilled at securing business growth credentials, MS Gold Partnership, and the GSA
Schedule. Broad background in program management that effectively generates bottom line cost reductions with increased productivity and profits.
Particularly skilled with overseeing corporate contracts, budgeting, vendor/supplier payments, expenditures, and profit/loss reporting.
Environmental Engineer Air Specialist Charlotte Air Conduct Inc. (February
2005 April 2012)
Manage recordkeeping and reporting activities required to comply with Federal and State environmental requirements, mill permit requirements and
corporate policies, and meet all reporting deadlines. oordinate stack testing activities to perform compliance tests and engineering studies, as required.
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Senior Financial Accountant, Information Systems & Services, Inc. (April 2000 Sept
2010)
Recorded and analyzed financial activity, advised employers about investments and financial decisions, reported costs, productivity, margins, and
expenditures and offered financial recommendations. Supervised a team of 125 people with junior accounts with strong leadership, human relations and
managerial skills.
Murray Tech Law Intern, Intellectual Property and Technology Law Patent, Davis (July 2011 current)
Pharmacy Intern, Eagle Drug Pharmacy, Woodland, CA (Apr. 2008 – Sep. 2009)
● Assisted manager with opening and closing shifts while managing transactions throughout the shift.
Research Assistant, ARC Biochem Labs, Department of Land Air and Water Resources, WHNRC, Davis, CA (Dec. 2005 – Jan. 2008)
● Genome and Computational Biology Lab, focused on the genetic material. Techniques: electrophoresis (both native and denaturing), affinity
chromatography. Multiple Sclerosis Genetics Research Lab, studied the transfer of genetic information into biological objects.
Assistant Instructor & Student Computer Lab Supervisor MESA Center, American River College, Sacramento, CA (Jun. 2002 – Sept. 2005)
● Tutored calculus, statistics, biology, physics, and chemistry to students in lower level courses
● Provided clear, concise, and step by step solutions in a timely manner. Provided student support and customer service.
● Acquainted with the available help resources and stay updated with campus technology changes and problems, by familiarizing with new software
and hardware applications used in the computer lab. Created computer issue tickets in IssueTrak and attended all Computer Lab Assistant training
sessions.
Sale Associate/Cashier, Mervyns, Sacramento, CA (Feb.
2002 – March. 2005)
● Generate profitable sales as well as operating daily tasks such as clean up, and fitting room assist
● Provide customer service by acknowledging the customers, identifying customer needs, assisting with purchase decisions, locating merchandise,
resolving customer issues and concerns, identifying shrinks and damages while maintaining a safe shopping environment.
Graphic/Web Designer, K.T. Design, Sacramento, CA (Jun. 2000 – Sep.2006)
● Worked as a freelance designer to create graphics that are professional and appealing
● Ensured completion of multiple projects with excellent time management and multi tasking skills
Academic Achievements:
Recipient of Mira Loma’s PTSA 2002 Scholarship (awarded $1000)
Silver medalist of Literature in the South Vietnam Olympic Competition
Member of the National Scholars Honor Society
Extracurricular Activities:
Volunteer of Kaiser medical office as Vietnamese bilingual administrative receptionist
Volunteer of SUMMA Immunization Drive for underrepresented elementary schools in Sacramento
Volunteer of Alzheimer’s Memory Walk at College Oak nursing home. Volunteer of POW WOW health fair at UC Davis
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