Customer Service Software

Darren J. Geiser

*** ******* ****** 330-***-**** 330-***-****

Orrville, OH 44667 ********@*****.***

Objective

Obtain a job in the IT field where the employer values their IT department and its personnel and is willing to invest

in its employees, their skills and certifications, and all IT-related projects and aspects of the company so it can be

successful and profitable in the marketplace.

Education

University of Dayton, Dayton, Ohio August 2005 – May 2009

Bachelor of Science in Business Administration with Management Information Systems Major

Business Systems Development Emphasis

Graduated in May, 2009

Dean’s List member

Recipient of the University of Dayton’s President’s Scholarship all 4 years (based on GPA and ACT score)

University of Akron Wayne College, Orrville, Ohio March – April 2011

CompTIA Security+ Certification Exam Preparation Class

Solutient Corporation of Ohio, Independence, Ohio March 2013

Microsoft Training–10135: Configuring, Managing and Troubleshooting Mi crosoft Exchange Server

2010

Gained knowledge, skills and experience necessary to configure and manage an Exchange Server 2010 messaging

environment

The connection between Exchange 2010 and Windows Servers and Active Directory Domain Services

Discussed best practices, considerations and guidelines to help optimize an Exchange Server deployment

Completed labs, studied different database, storage and server environments, and experimented managing with

PowerShell scripts and the GUI

Professional Experience

Weaver Leather LLC June 2009 – Present

I.T. Support Specialist/Network Administrator Mount Hope, Ohio

Ensure the reliability, constant availability and effective operation of the voice and data networks is continuously

maintained; strive to minimize or eliminate down-time due to hardware or software failures

Maintain, monitor and test server/network performance, including wireless network infrastructure

Configure, deploy, manage/maintain and troubleshoot/repair end-user workstation hardware, software, and

peripheral devices (Windows, Apple/Macintosh and some Linux systems); servers (and associated software and

peripheral devices), handheld computers, Smartphones/iPhones/Android phones/Blackberries, telephones,

printers, fax machines, scanners, copiers, battery backups, network infrastructure equipment (e.g. routers,

switches, hubs, wireless access points), SonicWall firewall, storage devices, network-attached storage (NAS)

Install operating systems, applications, updates, upgrades and service packs/patches on PCs, laptops and servers

according to best practices using the Windows Server Update Services (WSUS) server; manage the WSUS server

Prepare for company-wide migration to Microsoft Exchange Server 2010 and Windows Server 2008

Monitor and maintain VMware virtual machines, VMware host and cluster, and SAN

Ensure that workstations, servers, printers and other hardware devices comply with established policies,

standards, licensing agreements, and configuration guidelines

Manage and administer the Microsoft Exchange, FTP, Active Directory, DHCP, DNS, WINS, file, print and fax

servers and all associated software and hardware; maintain reliability of these crucial servers and resolve issues

promptly

Perform routine and preventative hardware and software maintenance on equipment; optimize systems to ensure

continued performance and longevity (e.g. remove spyware, viruses and other malware; defrag hard drives)

Test virtualization technologies and prepare to expand our VMware system into current IT environment

Work on project to design, test and implement a “guest Wi-Fi” network/VLAN

Administer the Avaya IP Office VoIP telephone and voicemail systems; set up and deploy IP, digital, analog and

cordless telephones; design and test phone prompts/auto attendant menus as needed

Darren Geiser, p. 2

Use Acronis Backup & Recovery and Symantec Ghost applications to create images of the various computer

models used to facilitate the rapid set up of PCs and maintain standardization

Handle daily data backup tapes; backup and restore data as needed; monitor the schedule and performance of the

backup jobs in Symantec Backup Exec and verify that necessary data is backed up regularly

Perform various administration duties in Active Directory and Microsoft Exchange, including maintenance and

housekeeping tasks regarding end-user accounts, permissions and access rights

Handle the security and permissions management/access rights for network shares/folders, devices and resources

(e.g. copiers, servers, NAS devices, VoIP phone system)

Enforce network security and domain policies

Administer and support the integration of mobile devices with the Exchange server using the mobile services in

Exchange server

Assist in resolving issues with and in the deployment of upgrades and installations of various software applications

(e.g. JD Edwards, TimeForce, MAS 200, Bartender, RF Smart, and custom in-house applications)

Track the company’s electronic assets/IT inventory and manage help desk tickets using Track-It and Spiceworks

Experiment with and evaluate new technologies, products and methodologies/procedures

Oversee the SonicWall VPN software; set up and train new users

Administer the Symantec Endpoint Protection server and push out updates as needed

Train users on effectively using devices and software programs properly and problem avoidance in layman’s terms

Use my creative and analytical skills to provide technical support to staff in user -friendly language

Keep IT documents and policies current and record recurring procedures

Help the company achieve its goals using technology and keep the company up -to-date technologically

UDit/Technology Support Services, University of Dayton August 2005 – May 2009

PC Helpdesk Technician and Customer Support Specialist Dayton, Ohio

Diagnose customer’s computer, network and telephone issues and input the information into HEAT (help desk

ticketing system and problem management database)

Create, update and close work orders in HEAT

Identify, analyze, and troubleshoot phone, Novell, network, printer and software problems over the phone

Run hardware tests and reimage hard drives

Remove malicious files (e.g. viruses, spy-ware, and ad-ware) from systems

Write technical and troubleshooting articles for department’s online knowledgebase

Install Lotus Notes, Microsoft Windows XP, Vista, Office, Visual Studio, Symantec, Novell, SAS, AutoCAD,

MATLAB, et al. on systems

Montgomery County Family and Children First Council (FCFC) September 2008 – April 2009

FCFC Community Indicators Senior Project Dayton, Ohio

Member of a group that corrected aesthetic, compatibility and functionality issues with current web site

Fulfill my role and responsibilities as the technical consultant/analyst and developer

Utilize web technologies, including ASP.NET 2.0 with Visual Basic, SQL databases, Google Maps, .netCharting

software, CSS Style sheets, and Google Analytics

Manage the web server – Microsoft Windows Server 2003 with IIS 6.0 and SQL Server 2005

Follow the traditional software development life cycle (SDLC) methodology

Define scope, gather system requirements, and complete design, testing and implementation

Create documentation (e.g. BPP, SRS, SDS, etc.) for all of the project phases

Meet with a users group to obtain their feedback and approval on proposed changes

Weaver Leather LLC May – August 2008

Information Technology Intern Mount Hope, Ohio

Perform three software upgrades (Symantec Endpoint Protection, Numara Track-It, GFI MailEssentials) on servers

and client computers

Research and setup a bulk e-mail program to assist the Marketing department

Document and create maps of network ports/jacks for five buildings

Install telephone wires and CAT-5 cables throughout company offices, buildings, and warehouse

Complete maintenance and housekeeping duties in Active Directory and Exchange mailboxes

Use Symantec Ghost to set up PCs

Deploy printers, network switches and hubs and radio frequency identification (RFID) devices

Research and solve e-mail issues regarding spam and the GFI MailEssentials spam filter software

Darren Geiser, p. 3

The Babcock & Wilcox Company, Enterprise Systems Department May – August 2006

Network Services/Network Engineer Intern Barberton, Ohio

Install and test network servers

Create maps of network jacks and prepare for installation of Voice-Over-IP equipment

Label, deliver and pick up equipment

Bosch Rexroth Corporation, Mobile Hydraulics Division March – August 2005

Information Technology Intern Wooster, Ohio

Set up computer systems, laptops and printers for colleagues

Troubleshoot computer, printer, monitor, and network problems

Install, remove, and upgrade computer software and hardware

Certifications

Completed a class to prepare for the CompTIA Security+ exam and become a Network Security Professional

Studying and preparing for exam

Eager to obtain other certifications in the near future (Network+, A+, MCSA, MCSE, CISSP, etc.)

Skills

Broad range and depth of knowledge of Data backup and recovery

computers, printers, servers, peripherals, Microsoft Visual Studio

electronics and mobile devices (e.g. Smartphones, SQL & Microsoft SQL server

iPhones, Android, Blackberries, PDAs, etc.) Novell Client for Windows Systems

Set up network servers, switches, hubs, access Lotus Notes

points and routers Microsoft Internet Information Services (IIS)

Install and connect CAT-5 network drops, cables HTML, Cascading Style Sheets, ASP.NET

and jacks/ports Programming languages including C++, Visual Basic,

Teach others how to use technology VBScript, JavaScript

Microsoft Windows Operating Systems Avaya IP Office VoIP phone & voicemail system

Active Directory Domain Services Symantec Endpoint Protection

Microsoft Exchange Server 2003 & 2010 Microsoft Project & Visio

Windows Server 2000, 2003, 2008, 2012 Lead development on a project

Windows command line & batch files Detail-oriented & thorough

Windows PowerShell scripts & commands Excellent communication skills

Apple/Mac and Linux Operating Systems Customer service-oriented

Microsoft Office applications Automating and optimizing repetitive tasks

VMware & virtual servers

Activities and Honors

Provide technical help and advice to my church; operate their media and A/V equipment

Repair the computer systems of family members, friends, and church family

Operate and maintain computerized scoring system at 2 dirt race tracks (Attica Raceway Park and Fremont

Speedway)

o Involves complex electronic scoring system and decoder and integration into track’s big screen scoreboard

o Maintaining network of computers, printers, Wi-Fi router, switch and decoder and network drives and video

integration with computers and scoreboard screen

Design, update and maintain the web site for Wayne County Speedway in Orrville, Ohio (May 2011 – May 2012)

o Use social media (e.g. Facebook, Twitter) to promote and advertise

State-licensed Basketball Official/Referee since Fall 2007; Member of the Wayn e County Officials, the Ohio High

School Athletic and The National Federation of State High School Associations

Member of the University of Dayton MIS Club since Spring 2006

Treasurer for The National Society of Collegiate Scholars (NSCS) – Univ. of Dayton Chapter from 2007 – 2009

and member since Winter 2006

Contact this candidate