Administrative Assistant Technician

*~RAYMOND MARAGNI ~*

** ******* ******

Brooklyn, NY 11223

Cellular: 646-***-****/Home: 718-***-****

**********@*********.***

SUMMARY An Information Systems professional with over 11 years experience

involved in PC installs, moves, adds and changes, as well as assisting

with various issues concerning Windows OS imaging of laptops and

desktops. In addition, maintained the upkeep of all desktop workstations

and laptops with heavy Windows XP, Office 2003, Office XP and

Microsoft Outlook support. Responsible for setup, installation,

maintenance and troubleshooting of over 500 networked workstations.

Possess excellent technical, oral and written communication skills.

EDUCATION Associates Degree

Kingsborough College, Brooklyn, New York

A+ Certified PC Service Technician

SKILLS Experience in PC Installs, Moves, Adds, and Changes •Strong

knowledge of Windows Vista, Windows XP, Windows 2000, Microsoft

Excel, Word, PowerPoint, Access • Microsoft Outlook and Outlook

Express • Blackberry Enterprise (Setup, Configure, Troubleshoot) •

Norton Ghost • Installing and setup of local and networked printers •

Installation and configuration of various antivirus software • Remedy IT

Service Management • Install, setup, and troubleshoot A/ V equipment

such as Projectors and/or DVD players (for presentations), DVD players,

TVs, VCRs • Mapping of network printers

EXPERIENCE

3/07 – Present PERSONAL COMPUTER TRAINING

• Provided instructional services on OS and application software.

• Contributed help on purchasing, troubleshooting, upgrading, and

maintenance of hardware and software

• Setup of Audio and Video equipment

7/06 – 12/06 McGraw Hill /Standard and Poor’s

COMPUTER TECHNICIAN (ELITE SYSTEMS CONTRACTOR)

• Contracted to help with day to day Remedy ticket resolution

• Helped with various issues concerning Windows OS imaging of

laptops and desktops

• Assisted Network Administrator using Active Directory in

troubleshooting new and existing accounts

• Setup, installed, and provided training on Blackberries.

1/02 – 12/05 United Union of Roofers Local Union No.8

PC SUPPORT SPECIALIST

• Maintained the upkeep of all desktop workstations, laptops and servers in

the company

• Heavy Windows XP, Office 2003, Office XP, Microsoft Outlook Support

• Only line of support for field users with networked laptops

• Upkeep an asset management list of software and PC inventory

• User account maintenance – create, unlocking, resetting passwords

• In charge of the daily backups and file restoration

• Supervised the data size and entry for all 700 union members

• Helped process and pay medical claims

• Used MICR printing for pension, annuity, and medical checks

• Setup all Audio and Video equipment Setup, installed, and connected

Blackberries to the Enterprise servers.

• Administrative assistant to the manager of the company.

11/00 – 12/01 St. Francis College

SENIOR COMPUTER TECHNICIAN

• Responsible for setup, installation, maintenance, and troubleshooting of

over 500 networked workstations

• Duties included providing technical support for students, faculty and

administrators

• Use of Norton Ghost imaging software on daily basis

• Provided Outlook, MS office, Win98, Win2K and Win XP support

• Responsible for the installation, setup, and troubleshooting of all A/V

equipment during presentation events

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