Customer Service Data Entry

Eva Agyei Darko

718-***-**** or ***.**********@****.***

Professional Experience:

Queens County Savings Bank, Flushing, NY

Financial Service Associate February 2004 – October 2011

Received deposits, transferred deposits, issued checks, inspected checks for acceptability, opened IRA

accounts, CD accounts, Savings accounts, Checking accounts, dormant accounts, debit/credit card

applications, process wire transfers and make investment referrals, knowledge of BSA, SAR, CTR, Req

DD, Req CC, Req E, processed credit card, us saving bond and debit card applications.

Target sale goals ensuring company growth and customer satisfaction

In bound/out bound calls to customers, to cross sell bank products

Proof of daily transactions at the end of each day

Scanned all processed documents such as deposit slips, Filing, checks, CD renewals, and IRA forms

Submitted end of day proof sheet for management signature

Vault Responsibilities

Open new accounts for safe deposit box

Receive customers to the vault

Verify customer signature to the safe deposit box card on file

Executive Corporate Staffing Temporary Agency, New York, NY

Data Entry Tax Clerk December 2001 February 2004

Input tax information; reconciled accounts, and contact bank branches to submit Currency Transaction

Report (CTR)

File and retrieve corporate documents, records, and reports; reported all tax information to IRS

Conducted research, compile data, and prepared papers for upper management

Incoming and outgoing correspondence, Filing, including faxes and emails

Other Expertise:

J P Morgan Chase Bank, NA, Unit Investment Trust Department New York, NY

Operation Representative August 17, 1981 04/30/2001

Effectively analyzed all legal documents attached to Depository Trust Company deposits to ensure

compliance and processed sponsor redemption DWAC

Input data entry deposits, withdrawal, and redemption into the computer

Internal and external customer service providing bid price of market investments

Assisted customers with account inquires, correspondence, and verified all documents

Tax Clerk

Processed all withholding tax for W 9 and W 8 to be forwarded to IRS

Reconciled the accounts quarterly and annually to IRS

Software: Microsoft word, Excel, Powerpoint, Outlook, Type 45wpm

Education: some college courses

Pace University Accounting

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