Customer Service Manager
Resume:
Alisa Nicole Hawkes
Douglasville, Georgia 30134
Phone: 678-***-****
Email: *****.******@*****.***
Objective: To obtain employment in a field where I would be able to utilize my skills from school, work and personal experiences and apply them to become an advocate for those in need.
Experience:
Heritage Centers May 2013 - September 2013
Residential Rehabilitation Trainer
Provide supervision to consumers with disabilities
Provide a safe environment
Second Chance/Homespace - November 2012 –April 2013
Lead Child Care Worker
Provide supervision to teen mothers
Supervise relief staff
Gateway-Longview - January 2011- October 2012
Residential Counselor
Non-Secure Detention
Positive role model and resident advocacy
Max Rave - September 2007-January 2011
Store Manager
Customer Service/Shipment
Supervising store associates and sales
North Star Location Services November 2009-May 2010
Collections
Monthly goals
Customer Service
Bank of America December 2008-October 2009
Mortgage loan processor
Resetting delinquent mortgage loans
Customer Service
Computer Skills:
Proficient with Microsoft Word, PowerPoint, Excel and the internet
Achievements:
National Honor Society: 2005, 2006, 2011
Women Studies: 2011-2012
Education:
Buffalo State College 2006-2012
Major: Sociology/ Concentration in Deviance
Minor: Women and Gender Studies
Activities:
B.A.M. (Black Active Minds)
A.A.S.O (African- American Student Organization)
Shifting Gears Unlimited
Priscilla Project
Certification:
Trauma Informed Care
Therapeutic Crisis Intervention
Collaborative Conflict Resolution
CPR Certified 2013
Contact this candidate