Network Support

Micah W. Clark 330-***-****

**** ********** ****, ********** *******, OH 44118 *******@*****.***

OBJECTIVE Find a full-time position in computer network and system

administration.

EXPERIENCE IT Analyst (full-time) Progressive Insurance, Mayfield Village,

OH

June 2010 to present

. Support national computer network and

telecommunications infrastructure

. Extensive user support, including telephone and

remote support

. Large- and small-scale project implementation

. Extensive break/fix troubleshooting

. Knowledge base administration

NETWORK

. TCP/IP . Routers/Switches . VLANs &

Trunking

. Wireless LAN . DHCP/DNS . VPN

. VoIP & QoS . Proxy/Firewall/ACL .

Packet Analysis

. Load Balancing . OSPF/BGP/MPLS . WAN

Optimization

TELEPHONY

. Avaya PBX . SBC & SIP . Analog &

Digital

. Voice Mail . T1 Troubleshooting .

Multiplexers/CSUs

. Call Recording . Enterprise Faxing .

Call Flow

. IVR . Voice & Video Conferencing

Network Technician Coop (full/part-time) Innovative Solutions,

Rochester, NY

December 2008 to May 2010

. Diagnose and resolve a wide range of software and

hardware problems

. Maintain and upgrade servers, workstations, and

network infrastructure

. Install, configure, and provide software support

. Use Active Directory to create and manage users,

groups, and system policy

. Assist in planning and execution of new system

deployments

. Provide help-desk services, including telephone

support

. Create and maintain network and system

documentation

SPECIAL SKILLS . Excellent verbal and written communication skills

. Experienced in network environments of all sizes

. Experience working in teams and individually

. Familiar with both Windows- and UNIX-based

servers/clients and scripting

. Very comfortable with Cisco and Juniper networking

equipment

. Competent in technical writing, including proposals and

documentation

. Extensive help-desk and telephone support experience

. Extensive experience working with equipment and

service vendors

. A+, Network+, and MCTS Windows XP certifications

EDUCATION Rochester Institute of Technology, Rochester, NY

Bachelor of Science in Applied Networking and Systems Administration,

May 2010

Minor in Italian Language

Overall GPA 4.0

Tompkins Cortland Community College, Dryden, NY

Associate of Applied Science in Computer Support, December 2006

Overall GPA 3.99

Contact this candidate