Customer Service Sales
Resume:
Antioch, IL. ***** 847-***-****(home)
224-***-****(cell)
E-mail ******************@*********.*** Kelly McHugh
Knowledgeable in the following computer programs:
Summary of Microsoft Word, Excel, PowerPoint and the internet
qualifications Customer service and retail experience.
Communicate well with a wide range of
personalities.
Work Keys Certified
Organizational skills
Employment May 2008- Present UPS
Northbrook, IL
Package Handler
Label and sort packages on conveyer belts
Load packages onto trucks and other vehicles
Re-box and package damaged or leaked on packages.
Address correction
June 2005 - Aug. 2005 Vose-Sanders Bootery,
Inc. Winnetka, IL.
March 2010 - May 2012
Sales Associate
Merchandise set-up and take down
Checked in inventory
Assisted customers, write-up sales, and cashier
Customer Service
Fit children with proper shoe sizes
Sept. 2006 - 2011 Antioch School District #34
Antioch, IL.
Certified Substitute Teacher's Aide (On Call)
Provide instructional and clerical support for
classroom teachers
Participation with children in classroom and
playground setting
Assist special needs students, such as those with
mental or physical
disabilities, with mobility, communication
Assist in supporting children with intellectual,
physical and behavioral difficulties with their
academic studies
Assist students individually or in groups, with
lesson assignments to present or reinforce learning
concepts
Assist in presenting subject matter to students,
utilizing a variety of methods and techniques such
as lecture, discussion, and supervised role playing
April 2007 - April 2008 LTD Commodities
Bannockburn, IL
Customer Service
Completed customer orders through extensive
telephone coverage and data entry
Explained product merchandise to customers from
many different states and countries
Answered any questions regarding merchandise,
features, return policies and ordering procedures
Accurately processed customer billing issues and
returns
Aug. 2005 - Jan. 2006 American Girl
Wilmot, WI.
Aug. 2006 -Jan. 2007
Order Processor
Completed customer orders through extensive
telephone coverage and data entry
Explained product merchandise to customers from
many different states and countries
Answered any questions regarding merchandise,
features, return policies and ordering procedures
Customer Service
Education 2005-2006 College of Lake County
Grayslake, IL.
2001-2005 Antioch Community High
School Antioch, IL.
Graduated with High Honors
1 year Information Processing Program
1 year Medical Assisting Program
2 years Childcare Development Course
Interests
Spending time with my family, Reading,
Babysitting, and Shopping
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