Sql Server System

RAUL CHU

**** - **** ****** *****, ***********, ON L5R 3K9

Phone: 647-***-**** Email:

******@*****.***

OBJECTIVE

To successfully apply my skills and knowledge to contribute to the success

of the company in achieving its goals and objectives

SUMMARY OF QUALIFICATIONS

. Over 2 years of experience in IT field

. Attention to detail, organized, proactive, good communication and goal

oriented with excellent interpersonal skills

. Databases: MS Access, MS SQL Server, SQL Sybase (queries, triggers,

stored procedures)

. Programming: Crystal Reports, Power Builder, Visual Basic and C for Unix

. Applications: MS Excel (pivot tables, v-lookups, h-lookups), Project,

Outlook, PowerPoint, Word

. Languages: fluent English and Spanish; basic French, Mandarin and

Cantonese

. Typing: Over 40 wpm

WORK EXPERIENCE

Helpdesk Administrator 2012

-2013

Apple Express, Courier and Logistics Company

. Managed end user accounts, permissions, access rights and storage

allocations

. Developed, documented and maintained policies, procedures and

associated training plans for system administration and appropriate

use

. Managed communications and connection solutions working with

Blackberry - BES

. Managed all operating system and end user software ensuring reduction

of troubleshooting

. Documented helpdesk tickets/resolutions

. Provided computer helpdesk support via telephone communications, email

and onsite with end-users

. Created required reports in response to business users needs, charts,

tables, graphs and diagrams using MS Excel, Crystal Reports 8.5, XI

and MS SQL Server 2008 which saved time for users to make decisions

. Coordinated with cross-functionally teams with different office clerks

and warehouse clerks

. Researched and created a Kanban cards system which increased

efficiency in IT department inventory control

IT Administrator 2003

-2011

Jocathex, Wholesale and Retail Textile Industry

. Spearheaded transition of manual filing system to computerized

database, thereby increasing overall productivity and efficiency using

MS Excel and MS Access

. Analyzed, designed and implemented an invoicing system using Power

Builder and Sybase SQL Anywhere that supported over $1 million annual

sales revenue

. Architected, designed and implemented a computerized embroidery system

using Wilcom Sirius

. Handled responsibilities of managing and generated various business

reports such as balance sheets and statements using MS Excel

. Develop and implement procedures for data processing and computer

systems development and operations

. Led a team of computer programmers

. Provided training to end users and created operational documentation

EDUCATION

. BSc. Industrial Engineering, Universidad de Lima, Peru

. Foreign Trained Professional Program, Brian J. Fleming Adult Learning

Centre, Mississauga, ON

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