Customer Service Sales

Kelly Ann Williams

*** ******* ***** ****, *******, GA. 30047 - 770-***-**** -

**********@*****.***

Shared Services Team Lead ~ Cash Application Specialist ~ System Analyst ~

Cash Management

. Expertise in cash application, finance, bookkeeping, and

customer service

. Hard working, detail oriented, self-motivated, and able to multi-task.

. Proven ability to support senior executives.

. Customer service.

. Excellent presentation and reporting skills.

Professional Background

Shared Services AR Team Lead, Rheem Manufacturing, Atlanta, GA November

2010 - Present

Transmit bank files and EDI 820 reports into Oracle ERP from lockbox.

Distribute batches to cash application team.

Report all cash and wires posted daily and identify outstanding batches.

In charge of the Water Heater Division. Research cash postings for

accuracy and make necessary corrections.

Transfer claims and overpayments to Trade Management, also transfer

within accounts and divisions.

Identify missing links between accounts to allow payments to be cross

applied.

Guide cash application team with cash posting research and

reconciliations.

Part of a large strategic team in the Implementation of Oracle.

Oversee monthly AR closings to ensure all cash, and wires are posted and

GL balances to lockbox.

Work exceptions repot to cancel credit and debit memos with errors along

with researching receipts for competition.

Issue credit card refunds and process credit card charges.

Support Air Conditioning Division when volume of cash is heavy and/or

ACD's team lead is unavailable.

MTMS-Bank Reconciliation. Balance cash and wires received in lockbox to

data keyed into MTMS daily and for month end closing. Balance totals to

interplants, write-offs, discounts and current sales.

Provide quality customer service to both internal and external customers.

AR Rep III Cash Application Specialist and Finance, Curtis 1000, Duluth, GA

August 2003 - November 2010

. Administrator of 8 lockboxes and Online Treasure with a customer base

of over 5000. Receive wire transfers and credit card payments.

. Research and resolve payment discrepancy, correspond with customer or

sales rep when payments are inapplicable or past due. Write-offs up to

$7,500, Credit card charge backs up to $8000.

. Assisted controller and finance manager during six month project to

transfer our treasury and lockbox applications to new bank. Continue

to monitor and make revisions as necessary.

. Corporate Credit Card administrator. Issue and cancel corporate credit

cards, increase credit limits and approve purchase.

. Account reconciliation and journal entries.

. Bi-weekly AP check run. Stop payments, voids and positive pay

exceptions.

. Apply for Business Licenses, Certificate of Insurance, and Comfort

Letters.

Cobb County Board of Education, Marietta, GA 1998 - 2003

. Paraprofessional for Special Needs Students.

Homemaker 1994 - 1998

System Analyst, Wells Fargo Armored Service Corporate, Sandy Springs, GA

1989 - 1994

. In charge of checking branch operations and verifying service

contracts. Update contract information.

. Review and edit billing reports for 15 Wells Fargo branches.

. Part of a 4 person team responsible for creation new program to

improve communication from home office to branches.

. Created new database program to incorporate branch information into

central system to streamline pickup and deliver sales information of

all accounts.

Cash Management, Racetrac Petroleum Corporate, Smyrna, GA 1985 - 1989

. In charge of the two highest volume stations to ensure deposit

accuracy.

. Telephoned banks throughout the Southeast to obtain cash deposit

information for 127 Racetrac service stations.

. Bank reconciliation, billing and data entry.

Training

Excellent 10 key, Excel Oracle, MTMS, People Soft and Alliance

CEO Customer Experience Owner and Project Supervision.

Always A Better Way. [pic]

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